1 Troubleshooting; Error Conditions - HP XP7 Configuration Manual

1 1 Troubleshooting

This chapter includes resolutions for various error conditions you may encounter.
If you are unable to resolve an error condition, ask your HP support representative for assistance.

Error conditions

Depending on your system configuration, you may be able to view error messages (R-SIMS) as
follows:
In the XP7 Remote Web Console (Status tab)
In XP7 Command View Advanced Edition Software (Alerts window)
Table 25 Error conditions
Error condition
The logical devices are not recognized
by the host.
The host does not reboot properly after
hard shutdown.
Physical volumes cannot be created.
Logical volumes cannot be created.
A file system is not mounted after
rebooting.
The disk array performs a self reboot
because the disk array was busy or it
logged a panic message.
The disk array responds "Not Ready" or
the disk array has displayed "Not
Ready" and timed out.
Recommended action
Verify the following:
The READY indicator lights on the disk array are ON.
Fiber cables are correctly installed and firmly connected.
The TIDs/WWNs on each bus are unique. Do not install two devices with
the same ID on the same bus. Recheck the buses for new devices.
The maximum number of LUSE devices per port has not been exceeded.
The disk array host mode is set correctly.
If you power off the host without executing the shutdown process, wait three
minutes to allow the disk array's internal timeout process to purge queued
commands. If the host restarts while the disk array is processing queued
commands, the host may not reboot successfully.
Verify that the disk array logical devices are correctly formatted.
Verify that the volume capacity for OPEN-x volumes is not greater than the
maximum capacity allowed. See the appropriate appendix:
"SCSI TID map for Fibre Channel adapters (HP-UX)" (page 113)
"SCSI TID map for Fibre Channel adapters (Windows)" (page 118)
"SCSI TID map for Fibre Channel adapters (NonStop)" (page 121)
"SCSI TID map for Fibre Channel adapters (OpenVMS)" (page 122)
"SCSI TID map for Fibre Channel adapters (VMWare)" (page 125)
"SCSI TID map for Fibre Channel adapters (Linux)" (page 128)
"SCSI TID map for Fibre Channel adapters (Solaris)" (page 131)
"SCSI TID map for Fibre Channel adapters (IBM AIX)" (page 134)
.
Verify that the capacity of the volume group is not less than the total capacity
of the partitioned logical volume.
Verify that the host was restarted correctly.
Verify that the file system attributes are correct.
Reboot the host.
Contact HP.
Error conditions 107