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How come my notebook is not fully charged even after a full
night charge?
Make sure the Joybook is receiving power. Is the power cord
plugged in correctly? If the battery is installed in the Joybook
and it is properly connected to an AC outlet, check if the battery
meter icon is showing a charge sign. If this does not fix the
problem, then the battery, the power source in your Joybook, or
the AC power cord may be defective. Consult your BenQ dealer
for help and maintenance.
I have pressed the Power button, but my Joybook cannot start
up.
Check the Power button indicator.
• If it is not lit up, your Joybook is not being supplied by power,
either from an external power source via the power adapter or
from the battery pack. Make sure you have connected the
power adapter correctly to the power jack of your Joybook
and a working electrical outlet, so the battery can start
charging.
• If the Power button indicator lights up in green, the
Joybook is being supplied normally with power,
meaning that the problem lies elsewhere.
• If you have added or replaced any hardware, such as a
memory module, check if it has been installed
correctly.
• It is possible that certain operating system files are
damaged or missing. If so, you may need to back up all
your data first, and then recover your system. Refer to
"Recovering your system using QDataTrove" on page
40
for details.
Why does the battery on my Joybook seem to last shorter and
shorter?
It is normal for Lithium-ion Polymer batteries to decline in
capacity over time.
Connection
What is a Wireless LAN (WLAN)?
A WLAN is a type of Local Area Network (LAN) that uses high
frequency radio waves rather than wires to communicate and
transmit data among nodes. It is a flexible data communication
system implemented as an extension to, or as an alternative for,
a wired LAN within a building or campus.
I cannot connect to the Internet with the built-in network
interface on my Joybook. Why?
Check if the network has a fixed MAC address. Contact your
network administrator for further solutions.
When connecting to a local network, the connection is unstable.
Why?
The instructions below will guide you through the
troubleshooting process.
Start
1. Click
.
2. Right-click
My Computer
Hardware
Device Manager
>
Network adapters
3. Double-click
network adapter of the Joybook appears, double-click on it.
and select
Properties
>
.
. When the name of the
FAQ and troubleshooting
49
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