Error Handling - Fujitsu SE700 Operating Manual

Periphery

4.2.7 Error handling

Problem
Power supply
No display messages
appear
Tape movement
Tape stuck in drive
Tape stuck in storage slot
Media
Cleaning or data cartridge
incompatible with drive
Cannot write to or read
from tape
Cleaning
Cannot load the cleaning
cartridge
Errors displayed on operator control panel
Table 7: Troubleshooting ETERNUS LT40 S2
U41861-J-Z126-1-76
Solution
– Make sure the power is connected.
– Make sure the power switch is on.
– Power cycle the library.
– Contact Customer Support.
– Detach the tape library while BS2000 is operating
(/DETACH-DEVICE). This eliminates the BS2000 software as a
problem source.
– Power cycle the library, allow it to complete initialization, which in
rare cases can take as long as 10 minutes, and then retry
unloading the tape using the library operator control panel.
– Allow the tape drive to complete all operations. This may take as
long as 10 minutes if you reset or cycle power on the library while
the cartridge is positioned at the physical end of the media.
– Contact Customer Support.
See section "Removing stuck tapes from slots" on page
Make sure you are using recommended data and cleaning cartridges,
see page 48. The library automatically unloads incompatible
cartridges, the Media Attention LED flashes, and an exclamation point
(!) is displayed in the inventory display for the indicated slot number.
Export the media in order to clear the state.
– Make sure that the cartridge is write enabled (move the write-
protect switch to the enabled position).
– Make sure you are using a recommended data cartridge, see
page 48.
– Make sure you are using an Ultrium cartridge that has not been
degaussed. Do not degauss Ultrium cartridges.
– Make sure that the cartridge has not been exposed to harsh
environmental or electrical conditions and is not physically
damaged in any way.
– Retry the operation with a different, known good tape.
– Clean the tape drive.
– Make sure you are using a recommended cleaning cartridge, see
page 48.
– Contact Customer Support.
ETERNUS LT40 S2 tape library
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