Vehicle Remote Malfunction Diagnosis - Mercedes-Benz G-Class Operator's Manual

Features
272
USA: Mercedes-Benz Customer
R
Assistance Center at 1-800-FOR-
MERCedes (1-800-367-6372) or
1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the
Doors Locked Remotely Doors Locked Remotely
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
the Internet, under the "Owners Online"
R
section
the telephone application (e.g. iPhone
R
Blackberry)
To do this, you will need your identification
number and password.
i
The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
Contact the police.
X
The police will issue an incident report. This
report has a number.
Forward this number to the Response
X
Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i
If the anti-theft alarm system is active for
longer than 30 seconds, mbrace is
automatically connected with the
Customer Assistance center.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
Tele Aid Tele Aid
of assistance is required. You are then, for
message appears
example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
®
,
center. You will see the
Assistance Connected Assistance Connected
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the
received. Start vehicle diagnosis? received. Start vehicle diagnosis?
message appears in the display.
X
X
X
When the check is finished, the
vehicle diagnosis data... (Voice vehicle diagnosis data... (Voice
connection may be interrupted connection may be interrupted
during data during
Request for vehicle diagnosis Request for vehicle diagnosis
Press Yes Yes to confirm the message.
If the Vehicle Diagnosis: Please Vehicle Diagnosis: Please
start ignition start ignition message appears: turn
the SmartKey to position 2 in the ignition
lock.
If the Please follow the Please follow the
instructions received instructions received by by phone
move your vehicle into a safe move your vehicle into a safe
position position message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select Cancel Cancel, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis Vehicle diagnosis
activated activated message appears.
data transfer) transfer)
Roadside Roadside
message in the
phone and and
Sending Sending
message appears.