Vehicle Remote Malfunction Diagnosis - Mercedes-Benz E-Class Operator's Manual

However, only the law enforcement agency
is informed of the location of the vehicle.
i
If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is
automatically informed.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
Assistance Connected Assistance Connected
COMAND display. If the vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis Request for vehicle diagnosis
received. Start vehicle diagnosis? received. Start vehicle diagnosis?
message appears in the display.
Confirm the message with
X
When the Vehicle Diagnosis Please Vehicle Diagnosis Please
X
start ignition start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( page 159).
Y
When the Please follow the Please follow the
X
instructions received instructions received by by phone
move your vehicle to a safe move your vehicle to a safe
position. position. message appears, follow the
customer service representative's
instructions.
The message in the display disappears.
If you select Cancel, the vehicle remote Cancel
malfunction diagnosis is canceled
completely.
Roadside Roadside
message in the
Yes. Yes
phone and and
The vehicle operating state check begins.
You will see the Vehicle diagnosis Vehicle diagnosis
activated. activated. message.
When the diagnosis is completed, the
vehicle diagnostics data//(Voice vehicle diagnostics data//(Voice
connection may be//interrupted connection may be//interrupted
during data during data transfer) transfer)
The vehicle data can now be sent to the
Customer Assistance center.
Press OK OK to confirm the message.
X
The voice connection with the Customer
Assistance center is terminated.
You will see the Vehicle Diagnosis: Vehicle Diagnosis:
Transferring data... Transferring data...
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
transfer of service data to the Customer
R
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
monthly status information e-mail on oil
R
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
( page 28).
Y
Information on Roadside Assistance
( page 24).
Y
Features
329
Send Send
message appears.
message.
Z