Customer Information; Procedure - GMC 2016 Yukon XL Denali Owner's Manual

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Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 360
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 362
Customer Assistance for Text
Telephone (TTY) Users . . . . . 363
Online Owner Center . . . . . . . . . 363
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 364
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 364
Scheduling Service
Appointments . . . . . . . . . . . . . . . 366
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 366
Collision Damage Repair . . . . . 367
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 369
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 370
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 371
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 372
Event Data Recorders . . . . . . . . 372
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 373
Infotainment System . . . . . . . . . . 373
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be