Internet Access - ZyXEL Communications NBG6515 User Manual

Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
3
enabled. See
Make sure your computer is in the same subnet as the NBG. (If you know that there are routers
4
between your computer and the NBG, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See
• If there is no DHCP server on your network, make sure your computer's IP address is in the
same subnet as the NBG. See
Reset the device to its factory defaults, and try to access the NBG with the default IP address. See
5
Section 3.3 on page
If the problem continues, contact the network administrator or vendor, or try one of the advanced
6
suggestions.
Advanced Suggestion
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the NBG.
Make sure you have entered the password correctly. The default password is 1234. This field is
1
case-sensitive, so make sure [Caps Lock] is not on.
This can happen when you fail to log out properly from your last session. Try logging in again after
2
5 minutes.
Disconnect and re-connect the power adaptor or cord to the NBG.
3
If this does not work, you have to reset the device to its factory defaults. See
4
171.

26.3 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide.
Make sure you entered your ISP account information correctly in the wizard. These fields are case-
2
sensitive, so make sure [Caps Lock] is not on.
Chapter 26 Troubleshooting
Appendix A on page 173.
Appendix C on page
Appendix C on page
30.
NBG6515 User's Guide
191.
191.
169
Section 26.4 on page