AT&T CL83143 Abridged User Manual page 62

Appendix
Troubleshooting
My caller ID isn't working.
•
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your phone.
•
The caller may not be calling from an area that supports caller ID.
•
Both your and your caller's telephone service providers must use caller ID
compatible equipment.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack (page 5). The filter prevents noise and caller ID problems
resulting from DSL interference. Please contact your DSL service provider for more
information about DSL filters.
System does not receive caller ID when on a call.
•
Make sure you subscribe to caller ID with call waiting features from your telephone
service provider. Caller ID features works only if both you and the caller are in
areas offering caller ID service, and if both telephone service providers use
compatible equipment.
I get noise, static, or weak signals even when I'm near the telephone base.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack (page 5). The filter prevents noise and caller ID problems
as a result of DSL interference. Please contact your DSL service provider for more
information about DSL filters.
•
You may be able to improve the performance of your cordless phone by installing
your new telephone base as far as possible from any other existing cordless
telephone system that may already be installed.
•
Other electronic products such as HAM radios and other DECT phones, can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
•
Do not install this phone near a microwave oven or on the same electrical outlet. You
may experience decreased performance while the microwave oven is operating.
•
If you plug your phone in with a modem or a surge protector, plug the phone (or
modem/surge protector) into a different location. If this does not solve the problem,
relocate your phone or modem farther apart from one another, or use a different
surge protector.
•
Move your phone to a higher location. The phone may have better reception in a
high area.
•
If other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
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