Troubleshooting; Common Problems And Solutions; Frequently Asked Questions - Linksys EtherFast Instant Broadband BEFW11S4 User Manual

Troubleshooting

Common Problems and Solutions

This section provides possible solutions to problems regarding the installation
and operation of the Wireless Access Point + Cable/DSL Router. If your situ-
ation is described here, the problem should be solved by applying the corre-
sponding solution. If you can't find an answer here, check the Linksys web-
site at www.linksys.com.
1. I Can't connect to the Wireless Access Point + Cable/DSL Router.
• The Wireless AP + Cable/DSL Router is properly installed, LAN con-
nections are OK, and it is powered ON.
• Ensure that your PC and the Wireless AP + Cable/DSL Voice Router
are on the same network segment. If you are not sure, initiate the
DHCP function, let the PC get the IP address automatically.
• Ensure that your PC is using an IP Address within the default range of
192.168.1.2 to 192.168.1.254 and thus compatible with the Wireless AP
+ Cable/DSL Router default IP Address of 192.168.1.1
• Also, the Subnet Mask should be set to 255.255.255.0 to match the
Wireless AP + Cable/DSL Router. In the Wireless AP + Cable/DSL
Router, you can check these settings by using Control Panel-Network to
check the Properties for the TCP/IP protocol.
2. The Diag LED stays lit when it shouldn't.
• The Diag LED lights up when the device is first powered up.
Meantime, the system will boot up itself and check for proper opera-
tion. After finishing the checking procedure, the LED turns off to show
the system is working fine. If the LED remains lit after this time, the
device is not working properly. Try to re-flash the firmware by assign-
ing a static IP address to the computer, then upgrade the firmware
again. If that doesn't help, contact your dealer for further inspection.
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Instant Broadband TM Series EtherFast ® Wireless Access Point + Cable/DSL Router with 4-Port Switch
3. I can't browse through the Wireless Access Point + Cable/DSL Router.
• Check if both ends of the network cable and power adapter are properly
connected. Check if the status LEDs on the front panel are functioning
properly.
• If using Windows 95 or Windows 98, check the TCP/IP setup on the
client side. Run winipcfg by clicking on the Start button, then select-
ing Run, and typing winipcfg in the Run box and press Enter. The
PC should have an IP address of 192.168.1.xxx ("xxx" is from 2 to
254.) Subnet Mask is 255.255.255.0, the default gateway IP should be
the Router's IP Address, and DNS (in "More".)
• Same as above, check the same setup values in the Status Monitor page
of the Wireless AP + Cable/DSL Router.
4. When I enter a URL or IP address, I get a time out error.
• Check if other PCs work. If they do, ensure that your workstations IP
settings are correct (IP address, Subnet Mask, Default gateway and
DNS)
• If the PCs are configured correctly, but still not working, check the
Wireless Access Point + Cable/DSL Router. Ensure that it is connected
and ON. Connect to it and check its settings. (If you cannot connect to
it, check the LAN and power connections.)
• If the Cable/DSL Router is configured correctly, check your Internet
connection. (DSL/Cable modem etc.) to see that it is working correctly.
• Manually configure the TCP/IP with a DNS address provided by your
ISP.
5. I can't obtain an IP address from my cable or DSL modem.
• Ensure that all of your cabling is properly connected and that all of the
router's WAN and LAN LEDs are correctly illuminated.
• Power down your cable or DSL modem for a few seconds. Turn it back
on. After the modem goes through its self-test, check to see if you now
have an IP address.
• Ensure that your cable or DSL modem is DHCP-capable.
• You may have to enter the router or host name in the Setup page of the
Router's web-based utility. Go to the Setup section of the Web-based
Utility for more information.
• Your ISP may require Mac Addresses. Check with your ISP. This
address can be obtained in the Status screen of the Router's Web-based
Utility.

Frequently Asked Questions

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