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Troubleshooting Tips
No sound
Possible cause
Power is off
Dead/low battery
Game Volume turned down
Loose connection
Lost pairing
Poor Wi-Fi transmission
Audio Drops, Popping or Clicking Sounds
Possible cause
Poor Wi-Fi transmission
Voice Chat Drops
Most in-game voice chat drops are caused by network congestion or "lag." They usually subside after a few moments so please
be patient. In extreme cases, you may need to leave the game and return to reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction.
For best results, we recommend a wired connection from your modem/router to your Xbox One.
Solution
Confirm that the Headset is on. The Headset Power LED should be illuminated.
Recharge the Headset. See "Headset Charging," page 10.
NOTE: The Ear Force Audio Hub app for Android™ phones and tablets enables you
to check battery status.
Press the Game Volume Up Button on the Headset.
Confirm that Transmitter is firmly connected.
Check that the USB Transmitter Cable and Digital Optical Cable are completely
seated at both ends.
In mobile use, confirm that the Mobile Cable plugs are firmly seated in the Headset
and the mobile device.
Confirm that the Status LED on the Transmitter stays on. If the LED is blinking,
it indicates that the Transmitter isn't communicating with the Headset.
See "Pairing the Headset and Transmitter," page 24.
For best performance, stay within 30 feet from the Transmitter.
Confirm that there is no wall or other large object between the Headset
and Transmitter.
Confirm that the location of the Transmitter is clear of obstructions and isolated
from Wi-Fi base stations or other potential sources of interference.
Solution
For best performance, stay within 30 feet from the Transmitter.
Confirm that there is no wall or other large object between the Headset
and Transmitter.
Confirm that the location of the Transmitter is clear of obstructions and isolated from
Wi-Fi base stations or other potential sources of interference.
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