Troubleshooting - Turtle Beach EAR FORCE STEALTH 420X User Manual

Troubleshooting Tips
No Sound
Possible cause
Power is off
Dead/low battery
Loose connection
Lost pairing
Headset not Detected
Audio Drops, Popping or Clicking Sounds
Possible cause
Poor Wi-Fi transmission
Solution
Confirm that the Headset is on. The Power LED should be il-
luminated green. Note: The Headset must be powered on for
use, even when you're connected via the Mobile Cable.
Confirm that the Headset Battery is charged. If the Headset
will not power on, leave the headset to charge overnight.
Make sure the USB Transmitter is fully inserted into a USB
Port on the Xbox One.
Confirm that the Connection Status LED on the Wireless
Transmitter stays on. If the LED is pulsing, it indicates that the
Wireless Transmitter isn't communicating with the Headset.
See Pairing the Headset and the Transmitter (pg 12)
On the Xbox One Console go to Settings > Devices and Ac-
cessories. If a Headset Device is not listed here disconnect
the Stealth 420X Wireless Transmitter, wait 10 seconds and
reconnect the transmitter.
Solution
For best performance, stand within 20 feet from the Wireless
Transmitter.
Confirm that there is no wall or other large object between
the Headset and Wireless Transmitter.
Confirm that the location of the Wireless Transmitter is clear
of obstructions and isolated from Wi-Fi base stations or other
potential sources of interference.
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