Servicing The Computer; Preparing For A Call To Customer Support - Compaq Armada 1100 Reference Manual

. . . . . . . . . . . . . . . . . . . . . . . . .

Servicing the Computer

To get help from Compaq Customer Support or to find a
Compaq authorized reseller or service provider location, call one
of the numbers in the "Worldwide Telephone Numbers" in
Chapter 1.
Your Compaq authorized reseller or service provider is available
to answer your questions, install optional equipment, and service
your computer.
If you take the computer in for service, remember to provide the
power-on password or, if possible, disable the password in
Passwords Properties prior to delivery to the service provider.
Refer to the online Compaq Reference Guide for additional
information.

Preparing for a Call to Customer Support

If you tried to solve the problem yourself and have not been suc-
cessful, a call to Compaq Customer Support or a Compaq
authorized reseller or service provider may be necessary. (To get
help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider location, call one of the
numbers in the "Worldwide Telephone Numbers" in Chapter 1.)
Before you place a call, run Compaq Diagnostics and print out
the hard copy results for reference, if possible.
You should have the following information ready so that the cus-
tomer support representative can provide you with the fastest
possible solution when you call.
Product name
Product model number
Product serial number (located on the bottom of the computer)
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software you are using
Printed results from running Compaq Diagnostics
Troubleshooting 11-23