only) ..................................................................................................................................................... 114

Checking your network name (Windows users only)................................................................................ 115

Ping the access point ............................................................................................................................... 115

Ping the printer ......................................................................................................................................... 116

Run the Wireless Setup Utility (Windows users only)............................................................................... 116

Changing wireless settings after installation............................................................................................. 116

Resetting an internal wireless print server to factory default settings....................................................... 117

Check printer ports (Windows users only)................................................................................................ 117

Print troubleshooting........................................................................................................................117

Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera .................... 117

Improving print quality .............................................................................................................................. 118

Poor text and graphic quality .................................................................................................................... 119

Poor quality at the edges of the page....................................................................................................... 120

Print speed is slow.................................................................................................................................... 121

Partial document or photo prints............................................................................................................... 121

Photo smudges or scratches .................................................................................................................... 121

Checking the print cartridges.................................................................................................................... 122

Ink levels seem incorrect .......................................................................................................................... 122

Ink levels seem to go down too quickly .................................................................................................... 122

A blank or incorrect page prints................................................................................................................ 122

Characters on printout are missing or unexpected................................................................................... 123

Colors on printout are faded or differ from colors on the screen .............................................................. 123

Glossy photo paper or transparencies stick together ............................................................................... 124

Page prints with different fonts ................................................................................................................. 124

Print is too dark or smudged..................................................................................................................... 124

Printed characters are improperly formed or are not aligned correctly..................................................... 125

Printouts have alternating bands of light and dark print ........................................................................... 125

Transparencies or photos contain white lines .......................................................................................... 125

Vertical straight lines are not smooth ....................................................................................................... 126

White lines appear in graphics or solid black areas ................................................................................. 126

Checking the printer status....................................................................................................................... 127

Settings are not saved.............................................................................................................................. 127

Checking printer readiness....................................................................................................................... 127

Checking the Spool Settings for banner printing ...................................................................................... 128

Resolving font problems ........................................................................................................................... 128

Printer is busy printing another job ........................................................................................................... 129

Ready or Busy Printing is listed as the status .......................................................................................... 129

Printing a test page................................................................................................................................... 129

Test page does not print........................................................................................................................... 130

External print server is not working .......................................................................................................... 130

Duplex unit does not operate correctly ..................................................................................................... 131

Removing an external print server............................................................................................................ 131

Cable is not connected, is loose, or is damaged ...................................................................................... 131

Printer is plugged in but does not print ..................................................................................................... 131

Printer is trying to print to File................................................................................................................... 132

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