Heathkit H14 Manual page 43

CUSTOMER SERVICE
REPLACEMENT PARTS
Please provide complete information when you request re-
placements from either the factory or Heath Electronic Cen-
ters. Be certain to include the HEATH part number exactly as it
appears in the parts list.
ORDERING FROM THE FACTORY
Print ail of the information requested on the parts order form
furnished with this product and mail it to Heath. For telephone
orders (parts only) dial 616 982-3571. If you are unable to
locate an order form, write us a letter or card including:
• Heath part number.
• Model number.
• Date of purchase.
• Location purchased or invoice number.
• Nature of the defect.
• Your payment or authorization for COD shipment of parts
not covered by warranty.
Mail letters to: Heath Company
Benton Harbor
M149022
Attn: Parts Replacement
Retain original parts until you receive replacements.
Parts that should be returned to the factory will be listed
on your packing slip.
OBTAINING REPLACEMENTS FROM
HEATH ELECTRONIC CENTERS
For your convenience, "over the counter" replacement parts
are available from the Heath Electronic Centers listed in your
catalog. Be sure to bring in the original part and purchase
invoice when you request a warranty replacement from a
Heath Electronic Center.
TECHNICAL CONSULTATION
Need help with your kit? - Self-Service? - Construction?-
Operation? - Cail or write for assistance. you'i1 find our Tech-
nical Consultants eager to help with just about any technical
problem except "customizing" for unique applications.
The effectiveness of our consultation service depends on the
information you furnish. Be sure to teil us:
• The Model number and Series number from the blue and
white label.
• The date of purchase.
• An exact description of the difficulty.
• Everything you have done in attempting to correct the prob-
lem.
Also include switch positions, connections to other units,
operating procedures, voltage readings, and any other infor-
mation you think might be helpful.
Please do not send parts for testing, unless this is specifi-
caily requested by our Consultants.
Hints: Telephone traffic is lightest at midweek - please be
sure your Manual and notes are on hand when you call.
Heathkit Electronic Center facilities are also available for tele-
phone or "walk-in" personal assistance.
REPAIR SERVICE
Service facilities are available, if they are needed, to repair
your completed kii. (Kits that have been modified, soldered
with paste flux or acid core solder, cannot be accepted for
repair.)
If It Is convenient, personally deliver your kit to a Heathkft
Electronic Center. For warranty parts replacement, sup-
ply a copy of the Invoice or sales Slip.
If you prefer to ship your kit to the factory, attach a letter
containing the foilowing Information directly to the unit:
• Your name and address.
• Date of purchase and invoice number.
• Copies of ail correspondence relevant to the service of the
kit.
• A brief description of the difficulty.
• Authorization to return your kit COD for the service and
shipping charges. (This will reduce the possibility of delay.)
Check the equipment to see that all screws and parts are
secured. (Do not include any wooden cabinets or color televi-
sion picture tubes, as these are easily damaged in shipment.
Do not include the kit ManuaL) Place the equipment in a strong
carton with at least THREE INCHES of resilient packing mate-
rial (shredded paper, excelsior, etc.) on ail sides. Use addi-
tional packing material where there are protrusions (control
sticks, large knobs, etc.). If the unit weighs over 15 ibs., place
this carton in another one with 3/4" of packing material bet-
ween the two.
Seal the carton with reinforced gummed tape, tie It with a
strong cord, and mark it "Fragile" on at least two sides. Re-
member, the carrier will not accept liability for shipping dam-
age if the unit is insufficiently packed. Ship by prepaid express,
United Parcel Service, or insured Parcel Post to:
Heath Company
Service Department
Benton Harbor, Michigan 49022