Samsung SVMi-4 Technical Manual And User Manual page 138

Samsung
SVMi-4 & SVM-400 Manual
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TYPE 1 UCD
The group NEXT destination (see below) is defined as an SLT port to
which you must connect some type of announcement device to play to
callers while they are on hold.
Note that this type of UCD group has the following limitations:
a) The announcement device must be able to terminate the an-
nouncement with a hookflash and a transfer back to the UCD
group.
b) Only one caller at a time can hear the announcement.
c) Each caller connected to the announcement must hear the an-
nouncement in its entirety.
d) It is possible that a new caller may "jump ahead" in the queue if a
previous caller is currently connected to the announcement device.
TYPE 2 UCD
The group NEXT destination (see below) is defined as an AA port or
group. (This will only work if an AA card has been installed. Compact II
and iDCS100 systems require a MISC 2 card.)
The digital announcer in the card supplies two recorded announce-
ments to callers in queue. The first announcement is played only once;
the second announcement will repeat for as long as the caller is in
queue.
MMC: 601
Programming
MMCs