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Samsung iDCS 100 General Description Manual

Digital communications system
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Digital Communications System

General Description

Every effort has been made to eliminate errors and ambiguities in the information
contained in this guide. Any questions concerning information presented here
should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW
87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG
TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising
from the erroneous interpretation or use of information presented in this guide.

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Summary of Contents for Samsung iDCS 100

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
  • Page 2 Contents telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    HOME PAGE Table of Contents T A B L E O F C O N T E N T S PART DESCRIPTION PAGE SYSTEM OVERVIEW SIZE AND CONFIGURATION ............1.2 TECHNOLOGY .................. 1.5 PROGRAMMING ................1.6 HARDWARE DESCRIPTIONS KEY SERVICE UNIT................2.1 EXPANSION CABINETS ..............
  • Page 4 HOME PAGE Table of GENERAL USER INFORMATION Contents RADIO FREQUENCY INTERFERENCE ..........5.1 FCC REQUIREMENTS ..............5.1 TELEPHONE COMPANY INTERFACES ..........5.2 SAFETY TESTS ................. 5.3 MUSIC ON HOLD WARNING ............5.3 EQUAL ACCESS REQUIREMENTS ..........5.4...
  • Page 5 HOME PAGE Table of Contents iDCS 100 GENERAL SYSTEM DIAGRAM...

  • Page 6: System Overview

    (type-A or type-B). A type-A expansion cabinet adds a further 3 universal slots and a dedicated slot for a Samsung Plug-In Voice Mail card or a T1/PRI card. A type- B expansion cabinet adds a further 2 universal slots and two dedicated slots for a Samsung Plug-In Voice Mail card and a T1/PRI card.
  • Page 7 HOME PAGE Table of Contents KEY SERVICE UNIT AND FIGURE 1–1 EXPANSION CABINET TYPE-A...
  • Page 8 HOME PAGE Table of Contents KEY SERVICE UNIT AND FIGURE 1–2 EXPANSION CABINET TYPE-B...

  • Page 9: Technology

    HOME PAGE Table of Contents & & FIGURE 1–1 i g i l a t TABLE 1–1 CONFIGURATION NOTES 1. Only one 2 SLI card can be installed in the system. 2. Only one SMISC card can be installed in the system. 3.

  • Page 10: Programming

    Technician and customer access are controlled by different security passcodes. The iDCS 100 also allows the use of a proprietary computer program called PCMMC. This permits a technician to program the system using a personal computer. PCMMC can be used on-site to modify the customer database or to download (save) the entire customer database to a file.

  • Page 11: Hardware Descriptions

    Plug-In Voice Mail Card or a Digital Trunk Card (TE/PRI). The second type of expansion cabinet (type-B) comes with connectors for two expansion cards and a third for a Samsung Plug-In Voice Mail card and a fourth for a Digital Trunk Card (TE/PRI). The expansion cabinet (type-A or type-B) is installed to the right of the basic KSU and connects to the KSU motherboard via a ribbon cable and two pairs of wires.

  • Page 12: Mem3 And Mem4 Cards

    The software is stored in EPROM chips for the iDCS 100 MEM3 card and in Flash Memory on an iDCS 100 MEM4 card. All specific customer data is stored in non-volatile random access memory (NV-RAM). The MEM3 and MEM4 cards are both protected by a super capacitor providing up to seven days of memory protection in the event of loss of AC power to the system.
  • Page 13 HOME PAGE Table of S6TRK Contents This card provides six Caller ID-compatible loop start C.O. interfaces. 2 E & M x 4 DLI This card provides two two wire (TL11M) tie line interfaces and four 1B+D DLI ports. KDb’s cannot be used with this card. This is the same card used on the DCS Compact. S4BRI This card provides 4 ISDN Basic Rate Interface (BRI) S/T circuits with the ability to support two channels per circuit for a total of 8 channels.
  • Page 14 The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, DCS 50si, iDCS 500, and iDCS 100. It is designed to meet the demands of the sophisti- cated voice mail user without sacrificing simplicity.
  • Page 15 The SVMi-4 is a self contained plug in Voice Mail and Auto Attendant card for the DCS Compact, DCS 50si, and iDCS 100. It is designed to meet the demands of the sophisti- cated voice mail user without sacrificing simplicity.

  • Page 16: Station Equipment

    HOME PAGE Table of 2.5 STATION EQUIPMENT Contents iDCS 28D KEYSET (See Figure 2–7) 32 character display (2 x 16) with three associated soft keys and a scroll key 28 programmable keys with tri-colored lights Four fixed function keys Terminal Status Indicator Built-in speakerphone Eight selectable ring tones UP/DOWN buttons for digital control of...
  • Page 17 (See Figure 2–10) 64 programmable keys with red lights A maximum of 2 can be assigned to any keyset to provide additional program- mable keys A maximum of 4 per iDCS 100 System Available in dark gray or light gray FIGURE 2–10...
  • Page 18 HOME PAGE Table of DCS LCD 24B Keyset (See Figure 2–11) Contents Built-in speakerphone 24 programmable keys (16 with tri-col- ored LEDs) Four fixed function keys 32 character display (2 x 16) with three associated soft keys and a scroll key UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones...
  • Page 19 HOME PAGE Table of Single Line Telephone (See Figure 2–14) Contents Four fixed function keys: hold, flash, new call, and monitor. Data Port: selectable to share station ex- tension or utilize a separate extension On hook dialing Message Waiting/Ring Indicator Desk or wall mounted Ring volume control Four available ring tones.
  • Page 20 Available in almond and charcoal A maximum of 2 can be assigned to any keyset to provide additional programmable keys A maximum of 4 per iDCS 100 System FIGURE 2–17 Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–18 and 2–19)
  • Page 21 HOME PAGE Table of iDCS 14B STRIP Contents (See Figure 2–20) 14 programmable keys with red lights A maximum of one can be assigned to any iDCS keyset to provide additional programmable keys Available in dark gray or light gray FIGURE 2–20 2.11...

  • Page 22: Specifications

    HOME PAGE Table of Contents PART 3. SPECIFICATIONS The following tables provide technical data for the iDCS 100 hybrid/key telephone systm. ELECTRICAL SPECIFICATIONS AC INPUT 112 (88–132) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 97 WATTS MAXIMUM FUSE RATING 5 AMP BTU RATING (MAX) 5.5 BTU/MINUTE...

  • Page 23: Environmental Limits

    HOME PAGE Table of Contents ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32–104 °F/1–40 °C STORAGE TEMPERATURE -13–158 °F/-10.5–70 °C HUMIDITY 10%-90% NON-CONDENSING CABLE REQUIREMENTS EQUIPMENT CABLE MAX FEET MAX METERS DIGITAL KEYSETS 1 PR. TWISTED 1300 ADD-ON MODULES 1 PR. TWISTED 1300 SINGLE LINE STATION 1 PR.
  • Page 24 HOME PAGE Table of SYSTEM TONES Contents Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Signal—Indicates the station you dialed is busy. BUSY TONE—500 ms ON/500 ms OFF CONTINUOUS...

  • Page 25: Keyset Key Led Indications

    HOME PAGE Table of Contents 3.6A KEYSET KEY LED INDICATIONS CONDITION LED COLOR LED ON LED OFF LINE IDLE – LINE IN USE RED/GREEN STEADY – RECALL AMBER 500 ms 500 ms CALL ON HOLD RED/GREEN 500 ms 500 ms RINGING C.O.

  • Page 26: A Reserve Power Duration Estimates

    HOME PAGE Table of Contents 3.7A RESERVE POWER DURATION ESTIMATES (in minutes)* NO. OF UPS CAPACITY IN VOLT AMPS STATIONS 1250 2000 – *These are approximate values based on an idle system. The greater the C.O. line activity on the system, the lower these readings will become. In addition, specific UPS devices, due to their internal construction, can have greater or lesser values.

  • Page 27: B Reserve Power Duration Estimates - With/Without Svmi

    17 Hours 11 Hours The table above gives estimated system hold up times for a iDCS 100 system. These times are based on an idle system equipped with a fully charged 40 Amp Hour / 48 Volt battery pack. The hold up times stated above are approximate and will be reduced the busier the system becomes.

  • Page 28: System Features

    HOME PAGE Table of Contents PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Conference Override Code Forced - Verified Add On (5 Party) Paging Forced - Not Verified Unsupervised Internal Zones (4) Voluntary Computer Telephony Integration (CTI) External Zones (4) Account Code Key Smart Centre All Internal...

  • Page 29: System Feature Descriptions

    HOME PAGE Table of 4.1 SYSTEM FEATURE DESCRIPTIONS Contents ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.
  • Page 30 AUTO ATTENDANT The SMISC2 card for the IDCS 100 includes four ports of auto attendant for simulta- neous answering and call processing. Sixteen professionally recorded prompts inform callers of the progress of their calls. Several examples are the following: “I’m sorry.
  • Page 31 PAGE Table of CALL ACTIVITY DISPLAY Contents The iDCS 100 will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the iDCS 100 will display a “snapshot” of the following information: • The maximum number of ports that have been used •...
  • Page 32 HOME PAGE Table of CALLER ID FEATURES Contents The following features apply to all forms of Caller Identification, however, to make them easier to read caller identification is referred to as Caller ID. NAME/NUMBER DISPLAY Each LCD keyset user can decide if he/she wants to see the name or number in the display.
  • Page 33 NUMBER TO NAME TRANSLATION The system provides a translation table for 350 entries on iDCS 100. When the Caller ID number is received, the table is searched. When a match is found, the system will display the corresponding name.
  • Page 34 HOME PAGE Table of The user can originate calls as usual and receive call if present. The timer is pro- Contents grammable on a per-station basis to allow for differences in individual work habits. BUSY/NO ANSWER This feature allows the station user to use both types of forwarding simultaneously, provided the destinations have already been entered in the usual manner.

  • Page 35: Call Pickup

    There are 20 pickup groups available on iDCS 100. A station cannot be in more than one pickup group. To use this feature, station users either dial the ac- cess code or press the assigned feature button followed by the pickup group num- ber.
  • Page 36 HOME PAGE Table of CALL WAITING/CAMP-ON Contents Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through the speaker and single line stations receive a tone in the hand- set.
  • Page 37 TAPI 2.1 TAPI 2.1 is the method of integrating the iDCS 100 system to a computer. TAPI 2.1 is a LAN based solution allowing computers to communicate directly to the telephone system over the network system. This establishes a logical connection rather than a physical connection between telephone and computer.
  • Page 38 If no dates are programmed the clock will not change. DIALED NUMBER IDENTIFICATION SERVICE (DNIS) When DNIS service is provided on an incoming E&M trunk the iDCS 100 can route calls based on the numbers received. (See DID)

  • Page 39: Distinctive Ringing

    Dial by Name feature (Station Features). DISA SECURITY Telephone fraud and long distance theft are a serious concern. The iDCS 100 pro- vides a strong DISA security system. If an incorrect DISA passcode is entered re- peatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily.
  • Page 40 HOME PAGE Table of In addition any trunk or station can be programmed to ring a keyset with a pre- Contents defined ring tone (1–8) or a single line port with a predefined cadence (1–5) selec- tion. This provides for easy identification of special lines or extensions that ring your phone.
  • Page 41 100 default numbering plan. GROUND START TRUNKS (T1) The iDCS 100 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not avail- able on these trunks.
  • Page 42 (the “D” of 23B+D) thus leaving the bearer channels (the “B” of 23B+D) available for single use or combined use to provide a wider bandwidth for data and video. The iDCS 100 supports the most popular protocol standards in the U.S.
  • Page 43 LEAST COST ROUTING Least Cost Routing (LCR) is the ability to automatically select the most cost effec- tive central office route for the outside number dialed by any station. The iDCS 100 LCR program includes the following features: Option to use or not use LCR or a tenant basis Programmable LCR access code Digit analysis table 1000 entries each with ten digits for a iDCS 100 system.
  • Page 44 MUSIC ON HOLD—FLEXIBLE The iDCS 100 allows its music sources to be used in a very flexible manner as follows: Each keyset can have a designated music source for playing as Background Mu- sic (BGM) through the keyset speaker.
  • Page 45 The iDCS 100 networking feature package (Enhanced Version Software Only) al- lows the iDCS 100 system to be connected to an iDCS 100 or to an iDCS 100 via some basic feature transparency. The physical connection between the systems is via a proprietary PRI connection and is based on the Q-SIG specification.
  • Page 46 HOME PAGE Table of Call Intrusion (Barge In). This feature operates in the same manner as in a non Contents networked switch. Call Offer/Call Waiting (Camp On). This feature operates in the same manner as in a non networked switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on the second call button.
  • Page 47 The basis of this feature is an override code table containing 5 entries of up to 11 digits each. The iDCS 100 will examine digits that are dialed from a station to see if they match any entry in the Override Code table.
  • Page 48 HOME PAGE Table of PRIME LINE SELECTION Contents Any station can be programmed to select a specific line, trunk group, telephone number, station or station group when the handset is lifted or the speaker key is pressed (same as Hot Line feature).
  • Page 49 24 digits. SPEED DIAL BY DIRECTORY The iDCS 100 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, sys- tem and station.
  • Page 50 SVMi–INTEGRATED VOICE MAIL The iDCS 100 can be equipped with Samsung’s proprietary intergrated voice mail and auto attendant card (SVMi). It provides 4–8 ports of voice processing. Because it is built into the system it provides such feature as one touch Call Record, Answer- ing Machine Emulation and Voice Mailbox Administration with interactive keyset displays.
  • Page 51 TRAFFIC REPORTING (Enhanced Version Software/MEM4 Only) The iDCS 100 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate program- mable shifts. The report includes statistics for each trunk, trunk group, station, sta- tion groups and page announcements.
  • Page 52 Contents Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 11 trunk groups available for iDCS 100 system. UNIFORM CALL DISTRIBUTION (UCD) UCD is used whenever the user expects to have more ringing calls than people to answer them.
  • Page 53 They may need to be changed if you are using another system. VoIP The iDCS 100 ITM3 VoIP card supports up to eight voice calls over an IP network connection using the industry standards based H.323 protocol. An additional eight VoIP channels can be added by installing an eight-circuit daughterboard for a total of sixteen channels of VoIP .
  • Page 54 200ms the voice quality will deteriorate. The Ethernet data traffic and network topology should be a consideration when applying the iDCS 100 ITM3 VoIP feature. Network congestion does affect call quality in any VoIP application.

  • Page 55: Station Features

    HOME PAGE Table of STATION FEATURES Contents ADD-ON MODULE PROGRAMMABLE KEYS APPOINTMENT REMINDER PROGRAMMED STATION MESSAGES AUTOMATIC HOLD PROTECTION FROM BARGE-IN AUTOMATIC PRIVACY PULSE TO TONE SWITCHOVER BACKGROUND MUSIC REDIAL BUSY STATION CALLBACK AUTO RETRY BUSY STATION INDICATIONS (BLF) LAST NUMBER CALL FORWARDING SAVE NUMBER CALL LOGS...
  • Page 56 The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. A maximum of 4 can be installed on a iDCS 100 system. APPOINTMENT REMINDER Keysets with an alarm key can be used like an alarm clock.
  • Page 57 HOME PAGE Table of BUSY STATION INDICATIONS (BLF) Contents DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will be off when the station is idle, light red when that station is in use and flash distinctively when that station is in the DND mode.
  • Page 58 The ANS/RLS key lights if headset mode is activated by keyset programming only. HEARING AID COMPATIBLE All iDCS 100 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.
  • Page 59 HOME PAGE Table of back when the line is available (a maximum of 100 callbacks are allowed system- Contents wide at one time including busy station and busy trunk). LINE SKIPPING When the user is talking on an outside line and the automatic hold feature is turned off, he/she may press an idle line key and skip to that line without causing the previous call to go on hold.
  • Page 60 HOME PAGE Table of ONE TIME DO NOT DISTURB Contents The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call.
  • Page 61 HOME PAGE Table of REDIAL Contents There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits. AUTO RETRY—When an outside number is dialed and a busy signal is received, the auto retry feature can be used to reserve the outside line and automatically redial the number for a programmable number of attempts (available to keyset users only).

  • Page 62: Volume Settings

    HOME PAGE Table of Contents s l l s l l s l l s l l TERMINAL STATUS INDICATOR iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is positioned on the top right corner of the keyset above the display.

  • Page 63: Display Features

    HOME PAGE Table of DISPLAY FEATURES Contents ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING CALL DURATION TIMER IDENTIFICATION OF RECALLS CALL FOR GROUP IDENTIFICATION IDENTIFICATION OF TRANSFERS CALL PROCESSING INFORMATION MESSAGE WAITING CALLER NUMBER CALLER ID INFORMATION OUTSIDE LINE IDENTIFICATION CALLING PARTY NAME OVERRIDE IDENTIFICATION CALLING PARTY NUMBER PROGRAMMED MESSAGE DISPLAY...

  • Page 64: Next Call

    If CID/ANI information is available for an incoming call, the selected stations can know to whom the iDCS 100 user is speaking. On outgoing calls, the selected stations can see who was called. After investigating, the se- lected stations may barge-in on the conversation, disconnect the call or hang up.
  • Page 65 Table of LCR to dial numbers from the abandon call list. The abandoned call list will store Contents up to 50 unanswered calls on iDCS 100. CALLING PARTY NAME For intercom calls, display keysets show the calling party’s name before answer- ing.
  • Page 66 HOME PAGE Table of IDENTIFICATION OF RECALLS Contents Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the recalling line or station number and the associated name. Transfer recalls indicate the recalling line or station and where it is coming from. IDENTIFICATION OF TRANSFERS The display will identify who transferred a call to the user.
  • Page 67 HOME PAGE Table of AGENT SCREEN Contents This allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP , OUT OF GROUP , or DND), view each agents total number of calls, average call length or average ring time. NOTE: Accessing this screen will also allow a Supervisor to change the status of each agent (IN GROUP , OUT GROUP , or DND).
  • Page 68 HOME PAGE Table of Contents SAMPLE DISPLAYS All display model keysets have a 32 character liquid crystal display. Helpful call process- ing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 209:Tim Kelly Wait for answer...
  • Page 69 NEXT This display shows an investigation of a This display is seen while examining calls in station that is talking to Samsung Telecom. queue at your keyset. Investigator can BARGE-in to the conversa- tion, DROP the call from the system or examine further NND information.
  • Page 70 HOME PAGE Table of Contents SAMPLE UCD DISPLAYS 005 calls in 06 available queue now 04 logged in There are five calls currently waiting to be There are six members in the group. Four of answered by the UCD group. the members are currently logged in.
  • Page 71 HOME PAGE Table of Contents 4.44...
  • Page 72 HOME PAGE Table of Contents 4.45...

  • Page 73: Sample Ucd Report

    HOME PAGE Table of 4.6 SAMPLE UCD REPORT Contents ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 74: Call Statistics

    HOME PAGE Table of Contents 4.7 CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered.
  • Page 75 HOME PAGE Table of If this number is less than the total calls received by all the agents it is possible that Contents calls were transferred from one agent to another. If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue.

  • Page 76: Agent Statistics

    HOME PAGE Table of Contents 4.8 AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 77: Sample Traffic Report

    HOME PAGE Table of Contents 4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ******************************* BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......

  • Page 78: Traffic Report Overview

    HOME PAGE Table of Contents 4.10 TRAFFIC REPORT OVERVIEW **************************** SYSTEM STATISTICS ************************** BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000...
  • Page 79 HOME PAGE Table of 8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not Contents answered and resulted in the calling party hanging up. A call to a station group that overflows to another station is considered not answered whether the overflow desti- nation did or did not answer.
  • Page 80 HOME PAGE Table of Contents **************************** INDIVIDUAL TRUNKS ************************** TRUNK TRUNK-NAME ATTA ANSD NOT-ANSD OUTGOING BUSY 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000...
  • Page 81 HOME PAGE Table of 2. GROUP: Listing of all station groups in the system. Contents 3. ANSD: This column is a peg count of all answered trunk calls that rang to the spe- cific group directory number regardless of how these arrived. 4.
  • Page 82 HOME PAGE Table of 8. ICM-TRSF: This is the number of times a trunk call was successfully transfered to Contents another station using the intercom. It includes both screened and unscreened trans- fer. 9. TRK–TRK: This is the number of times a trunk call was transfered to another trunk (tie line) This is called a trunk–to–trunk transfer.

  • Page 83: Sample Alarm Report

    HOME PAGE Table of Contents 4.11 SAMPLE ALARM REPORT ALARM REPORT FOR [ ] Apr/17/2002 01:05 04/17/2002 00:59:18 MJD01 Sync Failure SLOT#7 04/17/2002 00:59:18 MJD03 Red Alarm SLOT#7 04/17/2002 00:59:18 MJD21 PCM Loss SLOT#7 04/17/2002 00:59:18 MJD18 T1 Restart SLOT#7 4.56...

  • Page 84: General User Information

    4. Plug the Key Service Unit into a different AC outlet so that the KSU and receiver are on different circuits. 5.2 FCC REQUIREMENTS The IDCS 100 Private Automatic Branch Exchange (PABX) system complies with part 68 of the Federal Communications Commission Rules and Regulations. UNAUTHORIZED MODIFICATIONS...

  • Page 85: Telephone Company Interfaces

    REN for the calling area. INCIDENCE OF HARM If the terminal equipment, the iDCS 100, causes harm to the telephone network, the tele- phone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible.

  • Page 86: Safety Tests

    If you do use this feature, it is good practice to frequently change passcodes and peri- odically review your telephone records for unauthorized use. 5.4 SAFETY TESTS The iDCS 100 system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. LISTED...

  • Page 87: Equal Access Requirements

    HOME PAGE Table of 5.6 EQUAL ACCESS REQUIREMENT Contents This equipment is capable of providing user access to interstate providers of operator services through the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Con- sumers Act of 1990 and Part 68 of the FCC Rules.
  • Page 88 REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty, and no modification or extension of this warranty shall be effective unless in writing...

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