AT&T Synapse User Manual page 276

Symptom
Handset does not receive
incoming calls. (Continued)
Unable to locate Handset
using on the
Deskset.
Troubleshooting
Synapse User's Guide
Probable Cause
Incoming call notifications do
not reach the Handset.
The Handset is not
registered.
The Handset battery is dead
or the Handset is out of
range.
Corrective Action
Confirm that your Handset is registered to the Deskset. At
the Deskset, press MENU –> User Settings –> Cordless
Settings. If the Handset is registered, the screen displays
1. Handset (Registered).
At the Handset, verify that the Handset is registered. Press
OPTIONS –> Settings –> Product ID and check that the
screen displays Registered: YES.
Verify that the extension numbers are the same on both
the Deskset and Handset Idle displays. If they do not
match, the Handset is registered to another Deskset.
You might be out of range of the Deskset; move closer.
If the Handset does not ring for an incoming call, press
Volume on the side of the Handset to increase ringer
volume.
If the soft key does not appear on the Deskset,
then the Handset is not registered. On the Deskset, press
MENU –> User Settings –> Cordless Settings –>
Handset –> Register.
Move the Handset closer to the Deskset.
Place the Handset into the charger.
276
Cordless Handset Troubleshooting