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SERVICE HINTS
When Gas Pressure is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• appliance will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural
gas supplier.
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can't supply original replacement
part(s), call INNOVATIVE HEARTH PROD-
UCTS at 1-800-655-2008.
When calling INNOVATIVE HEARTH PROD-
UCTS, have ready:
• your name
• your address
• model and serial numbers of your appliance
• how appliance was malfunctioning
126904-01A
REPLACEMENT PARTS
www.SuperiorFireplaces.US.com
TECHNICAL SERVICE
You may have further questions about instal-
lation, operation, or troubleshooting. If so,
contact INNOVATIVE HEARTH PRODUCTS
at 1-800-655-2008. When calling please
have your model and serial numbers of your
appliance ready.
You can also visit the INNOVATIVE HEARTH
PRODUCTS web site at www.IHP.US.com.
• purchase date
Usually, we will ask you to return the part to
the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they can't supply original replacement part(s),
call INNOVATIVE HEARTH PRODUCTS at
1-800-655-2008 for referral information. A list
of authorized dealers can be found by visiting
www.IHP.US.com.
When calling INNOVATIVE HEARTH PROD-
UCTS, have ready:
• model and serial numbers of your appliance
• the replacement part number
19
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