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5
Troubleshooting and support
For step-by-step product support, visit
select Step-by-Step Solutions & Repair.
Picture frame problems
If...
Frame does not
turn on.
Nothing happens when
a memory card or USB
device is connected.
Touch border doesn't
work.
34
www.kodak.com/go/digitalframesupport
Try one or more of the following
Make sure the power cable that was included with your frame is
connected securely (see
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Insert a certified SD/SDHC/MMC/XD Card, with images, into the
upper designated card slot, then push to seat it (see
Insert a certified MS Duo/Duo Pro Card, with images, into the
lower designated card slot only, then push to seat it (see
NOTE: Do
not insert an MS Pro or MS Pro Duo card in the top slot. It
could get stuck and damage the card or your frame.
Make sure the USB device is connected securely (see
Make sure the file format of your pictures is supported. (See
page
39).
NOTE: Pictures may take a longer time to display when the files are large or when
using a large capacity memory card or other connected device.
Use your finger to make your selections on the Quick Touch
Borders (see
page
touch.
IMPORTANT:
Do not slide on the right border (tap only).
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
page
2).
4). Lights on the border show you where to
www.kodak.com/go/support
and
page
8).
page
8).
page
8).
Hide quick links:
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