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4
Troubleshooting and support
For product support, go to www.kodak.com/go/digitalframesupport.
Picture frame problems
If...
Frame does not
turn on.
Nothing happens when
a memory card or USB
device is connected.
Frame freezes up or
doesn't work properly.
You set automatic
on/off but the frame
doesn't turn on and off
at the specified times.
www.kodak.com/go/support
Try one or more of the following
■
Make sure the power cable that was included with your frame is
connected securely
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■
Insert a certified memory card, with images, into the card slot, then
push to seat it
(see page
■
Make sure the USB device is connected securely
■
Make sure the file format of your pictures and videos are
supported
(see page
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■
Reset the frame. On the back of the frame, press the mode and
power buttons
option, then press OK.
■
Just reset—reset and save all pictures on the frame.
■
Reset and delete all pictures—reformat the internal
memory and delete all pictures on the frame.
■
Return to slide show without doing anything
If your frame loses power, the clock returns to the factory setting and
auto on/off times are disabled. See
power, page
31.
(see page
2).
6).
32).
(see page
i) at the same time. Highlight a reset
Re-setting your frame after losing
(see page
7).
29
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