Troubleshooting Guide - Quadra-Fire MTVERNINSAE-MBK Owner's Manual Operation & Care

MT. VERNON AE INSERT
5

Troubleshooting Guide

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob-
lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualified service technician.
Error Message
BAD TC DROP TUBE
(TC = Thermocouple)
BAD TC FIREPOT
(TC = Thermocouple)
SNAP DISC TRIPPED
VACUUM SW ERROR
(SW = Switch)
COMB BLOWER JAMMED
AUGER JAMMED
MISSED IGNITION
MIN FIREPOT TEMP
MAX DROP TUBE TEMP
CONV BLOWER JAMMED
CHECK ASHPAN
SCREEN GOES BLANK
28
Possible Cause
Bad wall control or control board
3 wires have loose connections or installed
wrong
Drop tube thermocouple is broken or leads are
reversed
Firepot thermocouple is broken or leads are
reversed
Overheat sensor (snap disc) has tripped
Convection blower may need cleaning
Vacuum switch is bad
Vacuum hose is plugged/disconnected
Combustion blower is blocked/jammed
Auger jammed, feed motor bad
Igniter bad or poor harness connection
Out of fuel or fuel is bridging in hopper
Faulty firepot thermocouple connection has
shorted.
Out of fuel
Appliance in over-heat condition
Flame height set too high
Components may need cleaning
Convection blower blocked/jammed
Auto-clean jammed
Auto-clean switch is bad
Linkage has become disconnected
Static discharge or nearby lightning or
Electric fast transients at the input mains
Hopper lid not closed all the way
Switch is out of adjustment (auger will not
function)
Firebox door is not latched properly
Out of fuel
7036-187
Corrective Action
Replace wall control or control board
Check connections
Check connections
Replace thermocouple
Check connections
Replace thermocouple
Turn power off to appliance and manually
reset snap disc then turn power back on
Clean convection blower if needed
Check connections. Bypass vacuum with
jumper wire, if runs, switch is bad. Replace
switch
Check vacuum hose
Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
Pull the feed system and inspect
Clear jam and Press Retry
Check connections, if OK replace igniter
Break up bridging pellets. Refill hopper
Replace the thermocouple
Press Retry
Refill hopper
Add handful of pellets to firepot to prime it
Press Retry
Confirm setting matches burning fuel
Adjust flame height
Clean the firebox, heat exchanger, convec-
tion blower, firepot and ash pan
Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
If ashpan is empty, check for a jam. Use a
screw driver and firmly push in the firepot
floor holes and flex spring and push toward
home to release jam
Replace switch
Reconnect linkage
Wait 25 seconds and press any key to
refresh the screen.
Close the lid. If that didn't work replace the
switch
Adjust or replace switch
Adjust or replace door switch
Check the fuel level, if OK the switch may be
out, replace switch
January 29, 2014