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4
Troubleshooting Guide
With proper installation, operation, and maintenance your wood appliance will provide years of trouble-free service. If
you do experience a problem, this troubleshooting guide will assist you or a qualified service person in the diagnosis of a
problem and the corrective action to be taken.
Start Fire Problems
Can not get fire started
Excessive smoke or spillage
Burns too slowly
Not enough heat output
Fire burns too fast
Table 20.1
20
Possible Cause
Not enough kindling/paper or no
kindling/paper
Not enough air for fire to ignite
Wood condition is too wet, too
large
Bed of coals not established before
adding wood
Flue blockage such as birds' nests
or leaves in termination cap
Down draft or negative pressure
Competition with exhaust devices
Extremely dry or soft wood
Over drafting
7038-227L
Solution
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Check for restricted termination cap
Check for blockage of outside air kit (if installed).
Check for flue blockage.
Pre-warm flue before starting fire (refer to
Building a Fire Section).
Check for adequate vent height (refer to Chimney
Height Section).
Open window below the appliance towards the
wind.
Use dry, seasoned wood (refer to Seasoned
Wood Section).
Start with paper & kindling to establish bed of
coals (refer to Building a Fire Section).
Have chimney inspected for creosote and
cleaned by a certified chimney sweep.
Do not use exhaust fans during start-up (refer to
Negative Pressure Section).
Open window below the appliance towards the
wind.
Mix in hardwood.
Mix in less seasoned wood after fire is
established (refer to Wood Fuel Section).
Check for correct vent height; too much vertical
height creates over drafting.
Check location of vent termination (refer to
Chimney Termination Requirement Section).
08/23
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