Support - GTrek II User Manual

Options
Options here enable the Google Earth control options and are self-explanatory. Only enabled if an
internet connection is available
Layers
Options here enable various layers in Google Earth and control the level of information that can be
seen. Only enabled if an internet connection is available

7. Support

Your GTrek GPS data logger and the GTrek program have been
rigorously tested by system designers and users alike and all known
bugs and problems have been dealt with.
However in the unlikely event of you finding a problem we would, in
the first instance, request that you check out the FAQ page on the
website www.gtrek.co.uk
support@gtrek.co.uk describing the problem, including the following
information
1.
Operating System (XP, Win200, Vista, Windows 7 etc) (see
General tab in System Properties)
2.
Computer type (Intel or AMD), speed and memory
3.
Video card type
4.
If your problem is relating to a connection difficulty then when
your GTrek is connected to your PC can you see an entry in Ports
(COM & LPT) section of the Device Manager ? (see picture)
5.
Is your problem with the GTrek installation or the GTrek program
or your GTrek device ?.
We are always striving to improve the GTrek product. If you find any aspect difficult to understand or
there is a feature you consider would be useful then please let us know. Send an e-mail to
support@gtrek.co.uk and we will give all comments serious consideration
Register your GTrek via
keep you informed of program updates or just check the
update page periodically. We will not share your data
with third parties unless they are directly connected with
the product.
If the device driver has been installed correctly then an
entry in the Ports section of the Device Manager such as
the GPS one shown here or "LOCOSYS Technology GPS Receiver" may be displayed instead. This
will only be shown when the GTrek is connected and switch on.
© GTrek Ltd. 2013
. Secondly send an e-mail to
www.gtrek.co.uk and we will
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