Before Contacting Customer Service Or Your Provider - Gigaset SX682 WiMAX User Manual

Only a few LEDs have lit up to display the signal strength (RSSI) and the Online LED
is green
If you are using the antenna integrated in the Gigaset SX682 WiMAX, turn the Gigaset
SX682 WiMAX until more LEDs light up. Try to place the Gigaset SX682 WiMAX even
closer to the window and check the signal strength bar in the Basic Setup Wizard of the
configuration program.
Power failure
No data will be lost.

Before contacting customer service or your provider

ì
First exclude all the faults listed in this section.
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Have the documentation supplied by your provider ready.
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If you can open the configuration program in the Web browser, click the Status tab.
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Note the number in the Firmware version field. This is the number of the currently
installed device software.
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Open the Local Network submenu and note the entry consisting of numbers and
letters in the MAC address field. The MAC address is used for the globally unique
identification of your device.
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Leave the PC switched on and the configuration program open when you phone cus-
tomer service or your provider. They might need still more information, which you
will find on the status pages.
Troubleshooting
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