VTech VSP725 User Manual
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VTech VSP725 User Manual

Sip endpoint deskset
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Download this manual See also: Administrator and Provisioning Manual, Quick Reference Manual

User Guide

VSP725
SIP Endpoint Deskset

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Summary of Contents for VTech VSP725

  • Page 1: User Guide

    User Guide VSP725 SIP Endpoint Deskset...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our businessphones.vtech.com...

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 5 you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A.

  • Page 6: Save These Instructions

    21. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver. SAVE THESE INSTRUCTIONS...

  • Page 7: Table Of Contents

    User Guide VSP725 SIP Endpoint Deskset Table of Contents Putting a call on hold .......23 Forwarding calls .........24 Transferring calls ........26 Important Safety Information Making a conference call .......28 Important safety instructions ....4 Retrieving messages .......30 Introduction Using a shared line ........31 Deskset features ..........
  • Page 8 Programmable Keys ........62 without the deskset ........48 Directory ............65 Cordless accessory registration and deregistration time-out ......48 Speed Dial ............68 Status Troubleshooting Finding the software version ....49 General issues ..........69 Configuring the Phone Specifications Using the User Settings menu ....50 Electrical and environmental Preferences ..........51 specifications ..........70 Setting the language ........51...

  • Page 9: Introduction

    There are two ports, known as the Ethernet port and PC port, at the back of the deskset. The Ethernet port allows the VSP725 deskset to connect to the hosted IP PBX via a router. The PC port is for another device such as a personal computer to connect to the local area network through the deskset.

  • Page 10: Quick Reference Guide

    Quick Reference Guide Front panel features MESSAGE WAITING indicator Programmable keys Flashes when you have Can be programmed to perform various a new voice message. functions or access various features. For example: • Press to access a line to make a call. •...

  • Page 11: Dial Pad And Audio Keys

    Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 72. HEADSET MUTE When a headset is During a call, press to prevent connected to the deskset, your voice from being heard.
  • Page 12 Quick Reference Guide Other possible programmable key settings • Quick Dial • BLF—Busy lamp field keys let you monitor activity at other phones. The key LED indicates call status. See “Programmable feature key lights” on page • ACD—If you are subscribed to this feature, pressing the Automatic Call Distribution (ACD) key displays the ACD state menu.

  • Page 13: Deskset Installation

    PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall. For customer service or product information, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call Network requirements A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).

  • Page 14: Location

    Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting •...

  • Page 15: Rear Panel Features

    IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com 1 (888) 370-2006 , or call 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position.
  • Page 16 3. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ), and plug the other end of the cable into your network router or switch. Note: You may need to use a network switch connected to your router if your router does not have sufficient ports for the number of phones you want to install.
  • Page 17 Deskset Installation To mount the phone on the wall: 1. Prepare the wall-mount screws. The deskset will fit onto wall-mount screws with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard wall plates have screw centers 3 ¼ inches (8.2 cm) apart. 2.

  • Page 18: Using The Phone

    Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press: •...

  • Page 19: Programmable Feature Key Lights

    Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information, depending on how the key is configured. Light Activity Description Line Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN...

  • Page 20: Main Menu Items

    Using the Phone Main menu items 1. Features (see page 35) 3. User Settings (see page 50) 2. Status (see page 49) 4. Admin Settings (available only to your system administrator) Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number.
  • Page 21 Using the Phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. • Press if you enter an incorrect digit. Backspc • Press to change from entering digits to entering letters (if you need to enter a domain name as part of the number).

  • Page 22: Answering Calls

    Using the Phone Answering calls To answer a call: 1. Lift the handset, or press , SPEAKER, or HEADSET. Answer • You can also press a flashing green Line key to answer that incoming call. • If you have multiple incoming calls, (as indicated by ), press q to select the call you want to answer.

  • Page 23: Putting A Call On Hold

    Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 31. To put a call on hold: 1.

  • Page 24: Forwarding Calls

    Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first.
  • Page 25 Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward The deskset stops ringing and the Forward to screen appears. 2. Press a programmable key (if available) to display the directory, redial list, or call history.

  • Page 26: Transferring Calls

    Using the Phone Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call.
  • Page 27 Using the Phone Transferring calls (continued) To transfer a call (blind): 1. During a call, press . The call is automatically put on hold and the Transfer transfer setup screen appears. â 2. Press Blind 3. Dial the number to which you want to transfer the call.

  • Page 28: Making A Conference Call

    Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press . The call is automatically put on hold and the Conf conference setup screen appears.
  • Page 29 Using the Phone Making a conference call (continued) When you have an active call and a held call, you can also create a conference with the held call. To create a conference with a held call: 1. During a call, press t or u to view the next set of soft keys. 2.

  • Page 30: Retrieving Messages

    Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also flashes whenever you have new messages. On the New Message alert screen, you can press: • to return to the Idle screen. Exit •...

  • Page 31: Using A Shared Line

    Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset.

  • Page 32: Barging In

    Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically.

  • Page 33: Busy Lamp Field

    Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only.

  • Page 34: Paging

    Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function. To send a server-based page: 1.

  • Page 35: Phone Features

    Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers. Navigating menus To select a submenu on a numbered list, you can: •...

  • Page 36: Using The Call Menu

    Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting Description page… 1. Do Not Disturb Silences incoming ringing and paging. Do Not Disturb (DND) is set on a per-line basis.
  • Page 37 Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.
  • Page 38 Phone Features Using the Call menu (continued) 6. On the next screen, press t or u to turn call forwarding On or Off. 7. Press q. 8. Enter the number to which you would like to forward calls. 9. (If you selected Call forward no ans earlier) Press q. 10.
  • Page 39 Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. 3. Press t or u to turn missed call alerts on or off. 4.

  • Page 40: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other.
  • Page 41 Phone Features Using the local directory (continued) To call a contact: 1. Press p or q or to view the desired directory entry. Search 2. To view other numbers for the entry, press Type 3. When the desired number appears, press Dial Note: If you view a directory entry when the deskset is in dial mode, an Insert...
  • Page 42 Phone Features Using the local directory (continued) To search directory entries: 1. From the Directories screen or from a directory entry, press Search The Local directory search screen appears. 2. To filter your search by first name or last name, press t or u. 3.

  • Page 43: Blacklist

    Phone Features Blacklist The directory also includes a blacklist, which is a list of numbers that cannot reach your phone. If you experience nuisance calls, you can add the callers’ contact information to the blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history.
  • Page 44 Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Delete Deletes the entry Dial Dials the Edit Dial Displays the predial entry screen so you can edit the number before dialing Save Saves the call information to the local directory...
  • Page 45 4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press to delete incorrect characters. Backspc 5.

  • Page 46: Speed Dial

    Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI.

  • Page 47: Cordless Headset

    Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP725 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time.

  • Page 48: Deregistering A Cordless Headset

    Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. When the phone to which the headset is registered is idle, press Menu. 2.

  • Page 49: Finding The Software Version

    Status Finding the software version To view the software version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status screen, press q to highlight Product Info, and then press SELECT.

  • Page 50: Configuring The Phone

    Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 56.

  • Page 51: Preferences

    Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. Press MENU, then select User Settings, or press 3. The User Settings menu appears. 2.
  • Page 52 Note: If the NTP server is disabled, you must manually set the time and date. This setting is valid only if the system administrator has already configured the Network Time settings. For more information, see the VSP725 Deskset Administrator and Provisioning Guide.

  • Page 53: Display

    Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu: 1. Press MENU, then select User Settings, or press 3. The User Settings menu appears. 2. Press p or q to highlight Display, then press SELECT. The Display menu appears.

  • Page 54: Audio

    Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle.

  • Page 55: Configuring The Programmable Keys

    Configuring the Phone To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

  • Page 56: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Programmable Keys •...

  • Page 57: Status

    5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on. 7. Click Log In. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting.

  • Page 58: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.

  • Page 59: Call Forward Settings

    Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account.

  • Page 60: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...
  • Page 61 WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold n/a — Select Enabled Reminder Tone reminder tone. to enable Tone Interval (secs) Sets the interval for the call hold 10–300 reminder tone.

  • Page 62: Programmable Keys

    WebUI Programmable Keys The deskset has 12 dual-function programmable keys. You can assign up to 24 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1.
  • Page 63 Type Description Directory Configures the key to access the Directory menu. You can then press the key to view the Directory menu. Call History Configures the key to access the Call History list. You can then press the key to view the Call History list. Redial Configures the key to access the Redial list.
  • Page 64 Type Description Park Call Enables you to park a call. Pressing the key dials the Call Park feature access code (FAC). Your System Administrator must configure the feature access code for Call Park. In the Account column, select the account on which the feature access code will be dialed out.

  • Page 65: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file.

  • Page 66: Local Directory

    Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry.
  • Page 67 WebUI To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries.

  • Page 68: Speed Dial

    WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0).

  • Page 69: Troubleshooting

    Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For businessphones.vtech.com customer service, visit our website at or call 1 (888) 370-2006 General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack.

  • Page 70: Electrical And Environmental

    • The caller must be calling from an area that supports caller ID. • Both your telephone service provider and your caller’s service provider must use caller ID compatible equipment. Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels Operating temperature 32–122 °F (0–50 °C)

  • Page 71: Soft Keys

    Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys. Label Description abc/ABC/123 Selects the text format for input Enters a new directory group editor Add dot Enters dot in IP editing field Answer Answers an incoming call...

  • Page 72: Special Characters

    Soft Keys Index of soft keys (continued) Label Description Resume Resumes a call put on hold Save 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu Conf Confirms to set up conference Transf...

  • Page 73: Maintenance

    Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it.

  • Page 74: Gpl License Information

    VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of...

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