Obtaining Technical Assistance; Cisco Tac Website; Opening A Tac Case - Cisco SN 5428 Hardware Installation

Preface

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

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For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour,
award-winning technical support services, online and over the phone. Cisco.com
features the Cisco TAC website as an online starting point for technical
assistance.
The Cisco TAC website (http://www.cisco.com/tac) provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products
and technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the
fastest way to open P3 and P4 cases. (Your network is minimally impaired or you
require product information). After you describe your situation, the TAC Case
Cisco SN 5428 Storage Router Hardware Installation Guide
Obtaining Technical Assistance
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