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124
Receiving problems
Your fax machine reports an operating error or fails to perform the required function. Before you make an
unnecessary call on your service technician, take your time and see if you can help yourself. This checklist will
help you recognise and eliminate errors.
Problem
You press START to
receive an document.
But you receive nothing.
Your recording paper is
not fed out.
The dcoument received
is difficult to read.
You receive a completely
blank document.
You can send fax
messages without any
problem, although you
cannot receive any.
Possible causes ...
Your machine displays an
error.
The fax machine is not
correctly connected.
The display is blank.
There is still a document in
the feeder.
Your fax machine is set in
manual receiving mode and
you replaced the handset
before pressing START.
The operator control panel is
not closed.
The recording paper in your
machine is jammed.
Document quality is poor.
The recording paper quality is
poor.
The sender made a mistake
when loading the document.
Receiving protection is
activated.
... and solutions
If the display gives an error message,
clear the fault and delete the display
with STOP .
Check the wiring.
See page
Check there is power on the machine.
The machine must be switched on
(see page
9).
Press STOP and remove the document.
When receiving the next fax, be sure to
replace the handset only after you have
pressed START.
Close the cover. Both sides of the
cover must be firmly locked in place.
Remove the jammed paper
(see page 126,
127).
Ask the sender to reset the resolution
and contrast or improve the quality of
the document e.g. by making the print
on the photocopy darker, enlarging or
reducing. Then have it send again.
Use acceptable recording paper
(see page
31).
Check whether the sender loaded in
the correct manner.
Switch off receiving protection
(see page
27).
9.
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