Panasonic KX-FT502ML Operating Instructions Manual page 31

8.3.3 Fax – sending
Problem
I cannot send documents.
I cannot send a fax overseas.
The other party complains
that letters on their received
document are distorted or not
clear.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
8.3.4 Fax – receiving
Problem
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
The printing quality is poor.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 3).
L The other party's fax machine is busy or has run out of recording paper. Try
again.
L The other party does not have a fax machine. Check with the other party.
L The other party's fax machine failed to answer the fax automatically. Send
the fax manually (page 16).
L Use the overseas transmission mode of feature #23 (page 24).
L Add two pauses at the end of the telephone number or dial manually.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L Another telephone on the same line is off the hook. Hang up the telephone
and try again.
L Try copying the document. If the copied image is clear, there may be
something wrong with the other party's machine.
L Adjust the scan contrast using feature #58 (page 26).
L The scanner glass, white plate or rollers are dirty with correction fluid, etc.
Clean them (page 34). Please do not insert a document before correction
fluid has dried completely.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 3).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 4) or clear the jammed paper
(page 33).
L The receiving mode is set to TEL mode.
Change the receiving mode to TEL/FAX mode (page 19) or FAX ONLY
mode (page 20).
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #06 on page 23).
L The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TEL mode (page 19) or TEL/FAX mode
(page 19).
L The recording paper is not installed correctly. Make sure that the shiny side
of the paper is facing down and re-install the paper (page 4).
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
L The thermal head is dirty. Clean it (page 34).
L Adjust the print contrast using feature #59 (page 26).
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party's machine. Ask them to send a clearer copy of the
document or to check their fax machine.
8. Help
31