Where To Go From Here; Cb3000 Troubleshooting - Motorola CB3000 Quick Install Manual

2-16 CB3000 Client Bridge Quick Install Guide

Where to Go From Here?

Once basic connectivity has been verified, the CB3000 can be configured to meet the needs of the network
and the users it supports. The sections referenced below are located within the CB3000 Client Bridge User
Guide available on your product CDROM or from the Motorola Web site
http://support.symbol.com/support/product/manuals.do
• Refer to Chapter 3 in the User Guide for information on configuring CB3000 network address
information, and operational mode information.
• Refer to Chapter 3 in the User Guide for information on configuring encryption (WEP, WPA1 and
WPA2) and authentication (Secure 802.1x) security schemes.
• Refer to Chapter 4 in the User Guide for information on accessing statistics helpful in monitoring the
connection between the CB3000 and its connected devices.

CB3000 Troubleshooting

Motorola recommends the following troubleshooting tips before contacting the Support Center:
Problem
Power LED is Off or Orange
LAN LED is Off
Configuration updates lost or
device hangs after reboot.
CB3000 user interface hangs
and cannot be navigated
Discovery Tool Scan function
does not display the CB3000
after changing the IP address
(using the Discovery Tool).
Ensure only the supplied power adapter is used and is plugged into a power supply
appropriately rated for the country of operation.
Unplug the power adapter and re-insert it back into the power outlet. If the problem
persists, a hardware problem likely exists. Contact the Motorola Customer Support.
Verify the cable connection is secure between the CB3000 and the PC's LAN port.
Ensure the computer network card is functioning properly.
Wait at least 10 seconds after changing and saving the configuration before
rebooting. If the CB3000 is hung, reset the device and implement your changes
again.
Press the Reset button on back of CB3000 unit for less than 10 seconds to reset the
device. Press Reset button for 10 seconds or more to restore the CB3000 to its
factory default configuration.
Ensure the Ethernet port is set to 100Mb/full duplex on the PC/laptop. A valid IP
address is also needed on the Ethernet port in order for the Discovery Tool Scan
function to work properly. Ensure the computer's VPN client is disabled before
performing a scan or the scan will not function properly.
Corrective Action