Hardware Support Services; Operating Systems Support - HP 330 Service Handbook

Customer Repair
Customers have the option of repairing their own HP computer prod-
ucts. Contact your nearest HP Sales and Service Office for information
concerning service training, special tools and test equipment, and spare
parts.
Hewlett-Packard offers a Customer Cooperative Support Program to
assist customers in maintaining their HP computer products. A variety
of technical services and information are available. Your local HP Sales
and Service can provide you with information about the Cooperative
Support Program.
Hardware Support Services
There are many hardware support options available, from utilizing on-
site maintenance groups to buying full support from the local sales office.
Please contact your local Hewlett-Packard Sales and Service Office for
these services.
Operating Systems Support
Primary Support
There are numerous operating system support options:
• Account Management Support (AMS) provides a local SE, on-
site assistance, one Response Center caller and one alternate for
telephone assistance, and a Software Materials Subscription.
• Response Center Support (RCS) provides one Response Center
caller and one alternate for telephone assistance, and Software Ma-
terials Subscription.
• Software Materials Subscription (SMS) provides software and man-
ual updates, Software Status Bulletins, and HP communicator
magazine. Updates to ROM-based systems are not provided.
Product Information 3