Support And Information Services - HP BRIO BA410 Manual

Support and Information Services

You can learn more about HP service and support from the support Web
site:
Information on Your Warranty and Customer Care Centers
Details about the warranty that comes with your HP Brio PC and how to
contact HP Customer Care Centers are available on page 86 and page 98
respectively.
Collecting Information on Your PC Before Contacting HP Support
Take a piece of paper and note down some of the information mentioned
below. This will help HP support deal with your problem quickly and
efficiently:
Model number
Serial number
RAM
•
Number of megabytes installed
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the PC
Any e-DiagTools errors?
Which BIOS version is used?
Any BIOS parameter changes?
Are you using the original operating system
software that came preloaded on your PC?
If no, what is the operating system version?
Any operating system-generated error messages
Any errors during boot (Power-On Self Test).
This test checks all installed components.
All manuals and user guides at all-guides.com
PC Description
See label on the right side of your PC.
See label on the right side of your PC.
•
The amount of RAM is displayed on the Summary Screen, accessed by pressing
during start-up or in the
start-up.
Question or Problem
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
Run e-DiagTools. Refer to page 42.
Hardware
The BIOS version is displayed on the Summary Screen, accessed by pressing
during start-up or in the
Did the problem occur after changes were made to the BIOS using the Setup
program?
Operating System
What is the operating system version?
Select Settings
icon. The operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep
codes. If you hear any beep codes, you should count them.

Support and Information Services

program, accessed by pressing
program, accessed by pressing
Control Panel from the Start menu, then click on the System
during
during start-up.
45