Product Information; Repair Services - HP 330 Service Handbook

Supported Configurations
Only computer systems with Hewlett-Packard approved parts, acces-
sories, peripherals, operating systems and application programs are sup-
ported by Hewlett-Packard. Any computer system with other than HP
approved hardware or software connected or installed must have the
non-HP approved hardware and software removed by the customer be-
fore On-Site or Service Center repair is accomplished.
Refer to the Series 300 Configuration Reference Manual (98561-90020)
for supported hardware/software products and combinations thereof.
Repair Services
Hewlett-Packard provides repair services in three ways:
• On-Site Repair.
• Service Center Repair.
• Customer Repair.
On-Site Repair
For On-Site Repair, an HP Customer Engineer goes to the customers
site, troubleshoots, and repairs the hardware to the assembly level. The
defective assembly is replaced with a new or rebuilt assembly. This
service is available through a service contract or a time-and-materials
basis.
Hewlett-Packard Service Center Repair
The customer returns the defective product to the nearest HP Repair
Center. An HP Customer Engineer repairs the product to the assembly
level in the same manner as On-Site Repair. Upon being repaired, the
product is returned to the customer. Contact your nearest HP Sales
and Service Office for the location of the HP Repair Center, typical
turn-around times, and shipping instructions.
2 Product Information