Troubleshooting; Introduction; Diagnosing Problems; The Rs-232 Terminal Cannot Communicate With Callpilot Mini/Callpilot 150 - Nortel CallPilot Mini Installation And Maintenance Manual

Chapter 10

Troubleshooting

Introduction

Troubleshooting CallPilot Mini/CallPilot 150 problems involves determining the symptoms and
diagnosing the cause of the problem.
A problem can be the result of more than one component failure. Diagnosing a CallPilot Mini/
CallPilot 150 problem involves isolating the cause, and determining whether the malfunction
involves a failed hardware component or the CallPilot Mini/CallPilot 150 software configuration.
Important: After you have determined the cause of the problem, and corrected the problem by
replacing a component or changing the software configuration parameters, you must test the
CallPilot Mini/CallPilot 150.

Diagnosing problems

A malfunctioning CallPilot Mini/CallPilot 150 can be caused by a faulty component or the
CallPilot Mini/CallPilot 150 software configuration. The following sections describe the
symptoms that occur when CallPilot Mini/CallPilot 150 malfunctions. The symptoms are
described first, followed by the procedures to confirm and correct the problem.
The RS-232 terminal cannot communicate with CallPilot Mini/
CallPilot 150
Communication problems appear as garbled text or a blank screen. You need to determine if the
problem is a communication problem, or if CallPilot Mini/CallPilot 150 is not working at all.
1
Check to see if CallPilot 150 responds to the Feature Codes.
Note: If you are troubleshooting a CallPilot Mini, skip step 1. The CallPilot Mini
does not support Feature Codes.
Press ≤·°⁄ on any Norstar telephone connected to the system. CallPilot 150 should
respond with the Pswd: display prompt. The Log: display prompt can also appear if the
telephone is not assigned a mailbox.
Note: CallPilot 150 Feature Codes might not be the default codes shown here. For
more information on determining CallPilot 150 feature codes, refer to
CallPilot 150 Feature Codes" on page 43.
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"Determining