Introduction; Accessing Fault History - Xerox Phaser 3500 Service Manual

Introduction

This section covers troubleshooting procedures for the Phaser 3500 Laser Printer. When an
error first occurs, record the error message and code and then cycle power to the printer to see
if the error recurs. Be sure to follow the
the printer.
To troubleshoot image-quality problems, see

Accessing Fault History

Any code associated with an error message or jam can be viewed by displaying the
History or Jam History
1. View the printer's fault history on the Control Panel.
a. Go to Troubleshooting --> Service Tools --> Fault History
If the printer is connected to a network and has a TCP/IP address, you can view the
printer's web page using a web browser.
b. Open a web browser.
c. Enter the printer's IP address as the URL.
d.
Select the Troubleshoot link and the fault history will be displayed.
Fault History Code
41
44
5A
53
55
56
57
58
Jam History Code
01
02
03
04
05
Service Call Procedures
image-quality Troubleshooting
on the Control Panel.
Printer Error Message
Insufficient Memory
Output Tray Is Full
Laser Failure
Replace Print Cartridge
Invalid Print Cartridge
Fuser Failure/Open Fuser Error
Fuser Failure/Low Heat Error
Fuser Failure/Over Heat Error
Jam Error Message
Jam At Tray 1, 2, or 3 (Jam 0)
Jam At Top (Jam 1)
Jam At Exit (Jam 2)
Jam At Rear (Duplex Jam 1)
Jam At Duplex (Duplex Jam 2)
Phaser® 3500 Laser Printer Service Manual
2-2
Repair Analysis Procedures
on page 1-1 before servicing
on page 3-1.
Fault
or Jam History.