Chapter 2 Features - Toshiba Strata CT Manual

Features
This chapter lists all the ACD features applicable to an Agent's station in alphabetical order beginning
on Page 11. These features can be performed on digital or electronic telephones with or without
LCDs.
ACD Call
ACD Call Pickup
ACD Help
Auto Answer with Zip Tone
End After Call Work Time
Log In/Out
Log Out/Unavailable Pending
Transfer to ACD Group
Unavailable
Work Unit
Strata CT ACD Agent November 2001
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