Index - Toshiba Strata CT Manual

Index

A
about this book
Conventions iv
conventions iv
How to Use iv
Introduction iii
Organisation iii
Related Documents v
Access Codes 19
ACD
, , ,
call 4 9 11 17
, , ,
Group 6 10 17
, , ,
Help 4 5 13 20
picking up call ringing at another station 12
,
Pickup 4 20
queue 10
After Call Work
automatically activate 14
automatically deactivate 15
end the time period 15
Agent Calls
ACD 6
non-ACD 6
PBX 6
Agent Log In 5
Agent Telephone Status
Strata CT ACD Agent November 2001
19
After Call 7
Available 7
Log Out 7
PBX CALL 7
Talk 7
Unavailable 7
answer
ACD call 11
Auto Answer with zip tone 11
Auto Answer with Zip Tone 5
B
buttons
fixed
,
Cnf/Trn 3 13
Definitions 3
Hold 3
,
Mic 3 11
Msg 3
Redial 3
spkr 11
volume 3
flexible
ACD Call 4
ACD Call Pickup 4
ACD Help 4
27