Introduction; Organisation - Toshiba Strata CT Manual

Introduction

This guide is designed to provide instructions for the ACD Agent regarding the use of Automatic Call
Distribution (ACD) on Toshiba's Strata CT system. It provides step-by-step instructions on how to
use the ACD Agent buttons on the Agent station.
For instructions on using the non-ACD features of your telephone, refer to the appropriate Quick
Reference Guide or User Guide (see
This guide does not provide instructions for the ACD Supervisor features. See the Strata CT ACD
Supervisor Guide for information on Supervisor telephone procedures.

Organisation

This user guide is divided as follows:
Chapter 1 – The Grand Tour
Chapter 2 – Features
individual ACD Agent feature.
Appendix A – Access Codes
access codes onto feature buttons.
Notes to Users
Strata CT ACD Agent November 2001
"Related Documents" on Page
describes each available ACD Agent feature button.
provides a description and step-by-step operational procedure for each
provides instructions for programming a sequence of steps or
contains an overview of Safety Approval and EMC Compliance details.
v).
iii