Toshiba Strata CT Manual page 28

Work Unit
Table 4 ACD Feature Access Codes
ACD Call Pickup
ACD Help
End After Call Work
Log In/Out
Transfer to ACD Group (Speed Dial Button)
Unavailable
Work Unit
The ACD Call button can be any [PhDN] button that appears only on the Agent telephone. If using a standard telephone,
1
go off-hook and dial the access code after receiving an internal dial tone.
2
If using a standard telephone, hook-flash (1/2 second on/off hook) and dial the access code after receiving internal dial
tone.
For rotary telephones, dial 44 instead of #.
3
4
XXXX = Agent ID code.
5
YY = ACD Group (01~16 on large systems and 01~08 on small systems).
20
Features Access Code Sequence
ACD Call ACD Call # # # # 4036 4036
ACD Call ACD Call + 4036 4036
1 3
Cnf/Trn Cnf/Trn # # # # 4033 4033
Cnf/Trn Cnf/Trn + 4033 4033
2 3
ACD Call ACD Call
ACD Call ACD Call
(Off-hook/On-hook)
1
ACD Call ACD Call # # # # 4031 4031
ACD Call ACD Call + 4031 4031 +
1 3
Cnf/Trn Cnf/Trn Cnf/Trn Cnf/Trn + # # # # 406YY 406YY 406YY 406YY
2 3 5
ACD Call ACD Call ACD Call ACD Call + # # # # 4032 4032 4032 4032
1 3
Cnf/Trn Cnf/Trn Cnf/Trn Cnf/Trn + # # # # 4038 4038 4038 4038
2 3
XXXX XXXX
XXXX XXXX
4
Strata CT ACD Agent November 2001
Features