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Motorola A009 Service Manual

Personal interactive communicator
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Level 3 Service Manual
Personal Interactive Communicator
Model A009
GSM / GPRS Technology

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Summary of Contents for Motorola A009

  • Page 1 Level 3 Service Manual Personal Interactive Communicator Model A009 GSM / GPRS Technology...

  • Page 3: Table Of Contents

    1 and 2 6881037B20 Level III Service Manual Table of Contents Table of Contents Table of Contents Introduction ................1 Product Identification .
  • Page 4 Table of Contents A009 Part Number Charts ............... 41 Related Publications .

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    T his document pr ovides as sista nce to ser vice per sonnel in testing and r epa ir in g A009 comm unicator s. S er vi ce per sonnel s hould be famili ar with electronic assembly testing, and tr oubleshooti ng methods, and with t he opera tion a nd u se of a ssociated test equipmen t.

  • Page 7: Warranty Service Policy

    Product Support Customer’s original units will be repaired but not refurbished as standard. Appoint- ed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola Hi-Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Customer Support

    A009 Customer Support Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center. Ordering Replacement Parts Only centers authorized to carry out repairs can purchase spare parts. Orders for spare parts from hubs and Hi-Tech Centers should be placed with the regional Motorola Parts Distribution Center.

  • Page 9: Specifications

    Level III Service Manual Specifications Specifications Table 1. A009 Specifications General Function Specification Frequency Range EGSM 880-915 MHz Tx 925-960 MHZ Rx Frequency Range PCS 1850-1910 MHz Tx 1930-1990 MHz Rx Frequency Range DCS 1710-1785 MHz Tx 1805-1880 MHz Rx...
  • Page 10 Specifications A009 Table 1. A009 Specifications(Continued) Speech Encoding Function Specification Speech Encoding Type Regular Pulse Excitation/Linear Predictive Coding with Long Term Prediction (RPE LPC with LTP) Bit Rate (Full Rate) 13.0 kbps Multiframe Duration 120 ms Block Length 260 bits Classes Class 1a bits = 50;...

  • Page 11: Product Overview

    The A009 communicator supports general packet radio service (GPRS) in addition to traditional circuit switched and short message service (SMS) transport technol- ogies. GPRS, where available, provides substantial increases in mobile data com- munications performance and the efficient use of radio spectrum.
  • Page 12 • All special characters reside in single pull-up menu on the display (ALT-SYM- BOL). WAP 1.1 The A009 communicator uses the Phone.com browser. In the WAP environment, access is achieved as described below. 1. The request for information is made in wireless markup language (WML), which is derived from hypertext markup language (HTML).

  • Page 13: Sim Toolkit

    Level III Service Manual Product Overview USSD This is a service whereby pressing a certain key or key combination while the communicator is in idle mode (i.e., not in a call) allows the user to access special network functions, such as help lines. SIM Toolkit The SIM Toolkit standard extends the role of the SIM card beyond its initial role as an essentially passive network access and speech security implementation by...

  • Page 14: General Operation

    General Operation A009 General Operation Controls and Indicators The communicator’s controls and input / output (I/O) ports are located on the front and sides of the device and on the keyboard (see Figures 1, 2 and 3). The keyboard is a fully functional QWERTY keyboard that has been enhanced by adding an embedded phone keypad as shown in Figure 3.
  • Page 15 Level III Service Manual General Operation LCD DISPLAY PHONE KEYPAD NAV DISC MICROPHONE 001002-O Figure 2. Communicator Controls and I/O & < > " CAPS SMBL 001001-O Figure 3. Communicator Keypad 6881037B20...

  • Page 16: Liquid Crystal Display (Lcd)

    General Operation A009 Table 2. Control Keys and Buttons Button Description Press to turn communicator on. Press to turn communicator off. Smart Button. When the communicator is closed, use to answer, make, and end calls, access your Phone Book, and recall a number using Voice Tags.
  • Page 17 Level III Service Manual General Operation light conditions. The LCD is capable of displaying up to 160 lines of 240 pixels per line. Icons and indicators displayed on the LCD are shown in Table 3. Whether a communicator displays all indicators depends on the programming and services to which the user subscribes.
  • Page 18 General Operation A009 Table 3. Icons and Indicators (Continued) Icon Description Alarm application home screen icon Calculator application home screen icon Control panel home screen icon Find application home screen icon Trashcan application home screen icon Help application home screen icon...
  • Page 19 Level III Service Manual General Operation Table 3. Icons and Indicators (Continued) Icon Description Signal strength indicator status bar icon No signal detected status bar icon Battery full charge status bar icon Battery 2/3 full charge status bar icon Battery indicator status bar icon Blue - 1/3 full charge Red - Low Communicator is connected to a charger status bar icon...

  • Page 20: User Interface

    Unread text message status bar icon Message could not be sent status bar icon User Interface The A009 communicator user interface (UI) consists of graphic icons and menu lists that provide the user with a means for intuitively navigating through the SELECTED...

  • Page 21: Alert Modes

    APPLICATIONS 010148-O Figure 5. Home Screen - Menu Wheel Display Refer to the appropriate A009 communicator user’s guide listed in the “Related Publications” section toward the end of this manual for detailed information about use of the product. Alert Modes The A009 communicator provides the following alert options: •...

  • Page 22: Battery Function

    When the A009 communicator is connected to the charging device, a plug icon is displayed instead of the battery gauge icon. Battery Removal...

  • Page 23: Tools And Test Equipment

    Level III Service Manual Tools and Test Equipment Tools and Test Equipment The following tables list the tools and test equipment used on the A009 commu- nicator. Use either the listed items or equivalents. Table 4. Product-Specific Test Equipment and Tools...

  • Page 24: Disassembly

    Disassembly A009 Disassembly Removing the Battery Ensure the communicator is turned off. With the communicator flip side down, press the battery door latch in the direction of the arrow and lift the door to remove (see Figure 6A and 6B).

  • Page 25: Removing And Replacing The Antenna

    Level III Service Manual Disassembly Slide the battery into the battery compartment and press the battery in place. Align the battery door with the opening on the back housing. Press down on the latch end of the battery door to close (see Figure 6B). Removing and Replacing the Antenna Unscrew the antenna by rotating it counterclockwise.

  • Page 26: Replacing The Sim Card

    Disassembly A009 Lift the SIM card straight out of the SIM socket as shown in Figure 8C. SIM CARD DOOR BATTERY COMPARTMENT SLIDE TO LATCH SLIDE TO SIM CARD UNLATCH 000917-O Figure 8. Removing and Replacing the SIM Card Replacing the SIM Card Reverse the SIM card removal process as follows: Carefully place the SIM card into the SIM socket.

  • Page 27: Removing The Back Housing

    Level III Service Manual Disassembly Removing the Back Housing Remove the battery door, battery, and SIM card as described in the procedures. Using a Torx driver with a T-8 bit, remove the four screws from the bottom housing (see Figure 9A). 000961-A Figure 9.

  • Page 28: Removing The Transceiver Board

    Disassembly A009 Removing the Transceiver Board This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage. Remove the battery door, battery, SIM card, and back housing as described in the procedures. When removing or replacing the transceiver board, take care not to damage the coaxial cable connected to the flip assembly.

  • Page 29: Removing And Replacing The Board-To-Board Spacer

    Level III Service Manual Disassembly Using the coax connector extraction tool, disconnect the coaxial cable from the surface mount (SMT) coax connector on the transceiver board (see Figures 10B and 10C). Removing and Replacing the Board-to-Board Spacer Insert the blunt end of the disassembly tool between the board-to-board spacer and the shields on the controller board and carefully slide the disassembly tool forward.

  • Page 30: Removing The Controller Board

    Disassembly A009 Removing the Controller Board This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage. Remove the battery door, battery, SIM card, back housing, transceiver board, and board to board spacer as described in the procedures.
  • Page 31 Level III Service Manual Disassembly Insert the blunt end of the disassembly tool between the controller board and the front housing and carefully lift the controller board from the front housing assembly (see Figure 13). CONTROLLER BOARD KEYPAD EL FRONT HOUSING 000912-O Figure 13.

  • Page 32: Replacing The Controller Board

    Disassembly A009 Replacing the Controller Board CONTROLLER BOARD VOLUME / SMART BUTTON 001152-O Figure 14. Replacing the Controller Board Insert the controller board at an angle into the front housing, taking care to position the edge of the board under the volume / smart button. (see Figure 14).

  • Page 33: Replacing The Volume / Smart Buttons

    Level III Service Manual Disassembly Carefully lift the rubber volume / smart button from the front housing as shown in Figure 15B. SMART BUTTON VOLUME BUTTON 001011-O Figure 15. Removing and Replacing the Volume/Smart Buttons Replacing the Volume / Smart Buttons Reverse the volume / smart button removal process as follows: Align the smart button with the recessed area on the front housing (see Figure 15B).

  • Page 34: Removing The Keypad Electro-Luminescent (El) Panel And Keypad

    Disassembly A009 Removing the Keypad Electro-Luminescent (EL) Panel and Keypad This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage. Remove the battery door, battery, SIM card, back housing, transceiver board, board to board spacer, controller board, and volume / smart button as described in the procedures.

  • Page 35: Replacing The Keypad And Keypad El Panel

    Level III Service Manual Disassembly Insert the blunt end of the disassembly tool between the keypad and the front housing and lift the keypad from the front housing (see Figure 17). KEYPAD FRONT HOUSING 000913-O Figure 17. Removing the Keypad Replacing the Keypad and Keypad EL Panel Ensuring the keypad alignment holes are properly aligned with the pins molded into the front housing, insert the keypad into the front housing.

  • Page 36: Replacing The Popple Dome Array

    Disassembly A009 Using a non-metallic tool, like the flat end of the disassembly tool, separate the bottom left corner of the popple dome array from the controller board and carefully peel the array from the controller board (see Figure 18).
  • Page 37 Level III Service Manual Disassembly CONTROLLER BOARD POPPLE DOME ARRAY ADHESIVE SIDE UP POPPLE DOME ALIGNMENT FIXTURE COMPRESSION PINS ALIGNMENT PINS 000997-O Figure 19. Replacing the Popple Dome Array Ensuring the alignment holes on the controller board are properly aligned with the alignment pins on the alignment fixture, place the controller board on the alignment fixture.

  • Page 38: Sim Card And Identification

    SIM Card and Identification A009 SIM Card and Identification Live SIM Card A SIM card is required to access the existing local GSM/DCS/PCS network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: •...

  • Page 39: Identification

    Level III Service Manual SIM Card and Identification Identification Each Motorola GSM device is labeled with a variety of identifying numbers. The following information describes the current identifying labels. Picasso Tracking Label The number recorded on the Picasso label, when used with the mechanical serial number (MSN), allows precise identification of the device’s origin.
  • Page 40 The MSN is an individual unit identity number and remains with the unit through- out the life of the unit. The MSN can be used to log and track a unit on Motorola's service center database. The MSN is divided into 4 sections (see Figure 21).

  • Page 41: Troubleshooting

    6881037B20 Troubleshooting Console Mode (Manual) Test The Motorola A009 communicator is equipped with a manual test mode capability (console mode test). This capability allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the console mode test: From the desktop, enter the key sequence <?><?><?><c><o><n><s>.
  • Page 42 Troubleshooting A009 Table 6. Transceiver Test Commands (Continued) Test Command Test Function/Name 993<Enter> Display all display pixels 98xx<Enter> Change GSM mode (primary access code) 20<Enter> GSM 1800 (DCS)* 21<Enter> GSM 900* 22<Enter> GSM 1900 (PCS)* 23<Enter> Dual Band 900/1800* 15xx<Enter>...

  • Page 43: Troubleshooting Chart

    Read/write port <p> Disable DB_CLK0 <q> Accessory connector Troubleshooting Chart Table 8. A009 Troubleshooting and Repair Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Personal communicator will not a.)Battery pack either discharged Measure battery. If the battery voltage is < 3.2V dc, recharge the battery using the appropriate charger.

  • Page 44: Programming: Software Upgrade And Flexing

    Troubleshooting A009 Table 8. A009 Troubleshooting and Repair Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 3. Erratic, partial, or no display. a.)Mating connections to or from Remove back housing from unit, check general condition of flex. If the flex is good, check that the ZIF flip housing assembly defective.

  • Page 45: Part Number Charts

    Part Number Charts The following charts are provided as a reference for the parts associated with A009 Personal Interactive Communicators. Related Publications A009 Level 3 Service Manual 6881037B25 UK English Accompli 009 User’s Guide 6881037B45 UK English Accompli 009 Quick Start Guide...

  • Page 46: Exploded View Diagram

    Part Number Charts A009 Exploded View Diagram 001065-O Figure 23. Exploded View Diagram 6881037B20...

  • Page 47: Exploded View Parts List

    Level III Service Manual Part Number Charts Exploded View Parts List Table 9. Exploded View Parts List Item Motorola Part Description Number Number See Table 10 Assembly, Flip Housing 7586283K01 or Keypad, English or 7586475K01 Keypad, French 3986305K01 or Contact, Popple Dome Array, English or...

  • Page 48: Housing-Dependent Part Numbers

    SHN7699 Flip Housing Assembly, German SHN7697 SHN7701 Rear Housing 1586284K01 1586284K02 Replacement Board Set, A009, GSM Tri-Band, UK English, US English, French, European Spanish, German, Italian, Hungarian SUG2109 SUG2110 Notes: 1. Not available as spares for EMEA Service Centers. Accessories Table 11.

  • Page 49: Index

    6881037B20 Level III Service Manual Index Index Index FCC rules 1 features 7 accessories general operation 10 part numbers 44 alert modes 17 antenna controls and indicators 10 defective display 12 symptoms 39 user interface home screen 16 battery defective Headset symptoms 39 defective...
  • Page 50 Index A009 support customer 4 names product 3 product 1 symptoms call alert distorted or low volume 40 erratic, partial, or no display 40 part numbers poor reception or erratic operation 39 accessories 44 transmit audio weak 40 flip assembly 44 unit doesn’t turn on or stay on 39...
  • Page 51 A009 - RF SCHEMATICS RX275 RX275_GSM TX275 RVCO_275 SF_OUT RX275_GSM GP04 *DCS_SEL Q1102 *GSM_SEL Q1100 Q1101 *DCS_SEL *PCS_SEL FL401 942,5MHz RVCO_DCS TX_DCS RVCO_PCS TX_GSM RVCO_275 Q450 FL400 942,5MHz Q400 FL457 400MHz Q480 -10V FILTERED_-10V FILTERED_-5V RX275_DPCS RX275_DPCS RVCO_PCS FL2400 1960MHz...
  • Page 52 A009 - AL SCHEMATICS -10V TRST* VCC_MEMIF VCCA VDDS U903 U904 (from P900) Q600 EMU1 TESTPOINTS EMU0 TP838 TP824 CE0 (FLASH_CS) TP822 CE1 (FLASH_OE) (to U900) TP825 CE2 (RAM_LB) MUX_UTXD RESET SIM_TX TP826 CE3 (RAM_UB) TP828 VCLK DB_UTXD RS232_TX (WAS SCI_TX)
  • Page 53 A009 - TRANSCEIVER BLOCK DIAGRAM - PAGE 1/2 RX MID CHANNELS GSM: CH 62 -- 947,4 MHz EGSM: CH 37 -- 942,4Mhz RF_V2 U200 DCS: CH 700 -- 1842,8MHz LOCAL Osc. PCS: CH 661 -- 1960MHz 800MHz GSM LNA discrete...
  • Page 54 A009 - TRANSCEIVER BLOCK DIAGRAM - PAGE 2/2 S523 VDDS KBR0, KBR2 H2, H1, H3 C14, F10, G4, H4, K5, P13 VCC_MEMIF SMART KBC0, KBC1, KBC2 J5, J3, J2 A9, A10, C5, K6, K10, M8, M11 KBC3 to ~DW_INT KEYBOARD...
  • Page 55 A009 - CONTROLLER BOARD LAYOUT...
  • Page 56 A009 - DISPLAY CONTROLLER SCHEMATIC SIGNALS ARE ONLY IN USE WITH LCD DISPLAY J008 R 0 6 6 DATA(15:0) FLIP CONN. R 0 7 5 D N P 1 0 0 C 0 5 5 TFT_VDD 1 0 0 p F...
  • Page 57 DRAGONBALL RESET CIRCUIT and CONTROLLER LOGIC Regulators R 0 2 7 R 0 4 3 AND_VCC U013-3 U009-3 C 0 2 5 0 . 1 u F T C 7 W0 2 F U C 0 3 2 0 . 1 u F V C C V C C Q018...
  • Page 58 SIGNALS ARE ONLY DRAGONBALL CIRCUIT IN USE WITH LCD DISPLAY (from Q006) REG3V_MISC IRDA_EN IRDA_EN U030-2 U032-2 U031-2 DB_VDD U017 P WR _ G N D P WR _ G N D P WR _ G N D R 0 0 1 D N P C 0 4 4 V C C V C C...
  • Page 59 KEYBOARD CIRCUIT S002 S003 S004 S005 S011 S012 S006 S007 S008 S009 S010 KEYDRIVE(7:0) KEYDRIVE7 BKSP KEYDRIVE6 VEL+ TP082 S013 S018 S0019 S020 S021 S022 S014 S015 S016 S017 VEL- KEYDRIVE4 TP083 KEYDRIVE2 KEYDRIVE0 S024 S027 S028 VEL-_SW TP084 S023 S025 S026 S029...
  • Page 60 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. TrueSync is a trademark of Starfish, Inc., a wholly owned independent subsidiary of Motorola, Inc.

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