Dish Network Solo 351 User Manual
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Dish Network Solo 351 User Manual

Dish networks receiver user guide
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Attention Symbols, Warning Symbols, and Gray Boxes
You must be aware of safety when you install and use this system. This User Guide provides various
procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage
equipment or property. Some other procedures require special attention.
The
WARNING!
You could injure or kill yourself, or
You could damage equipment or property.
The
ATTENTION!
Important instructions for using the system, or
Important instructions for maintaining the system.
The Class II Symbol alerts qualified service personnel to use only identical replacement
parts in this apparatus.

For Your Safety

Do not try to open the case of the receiver. There is risk of electrical shock, which may cause
damage to the receiver and/or personal injury or death to you. There are no user-serviceable parts
inside the receiver. Opening the receiver case or making unauthorized changes will void
the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND
DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
Equipment and Software Covered by this User's Guide
This User Guide covers the DISH 322 receiver and software model DP322. This Guide may cover other devices, not listed here.
Copyright Notice
Copyright © 2004 EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 94 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 131291
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.
symbol means that if you are not careful,
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Summary of Contents for Dish Network Solo 351

  • Page 1: For Your Safety

    Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

  • Page 2: Table Of Contents

    Contents Safety Instructions ... iii Chapter 1 - Introduction... 1 Welcome to DISH Network ... 1 About this Receiver ... 1 Overview ... 2 Getting Started ... 4 Quick Tour of Basic Features ... 5 Quick Tour of the Menus ... 7 About Satellite Television ...
  • Page 3 Contents Chapter 4 - Dish Antenna Installation...85 Installing a DISH 500 Antenna ...85 Installing a Multiple Dish DISH Pro System ...91 DISH Pro Wiring Diagrams ...94 Running Coaxial Cable ...99 Chapter 5 - Reference...101 Troubleshooting Tables ...101 Device Codes ...113 Appendix ...109 Limited Warranty ...119 Residential Customer Agreement ...121...

  • Page 4: Safety Instructions

    Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

  • Page 5: Safety Tips

    Safety Note to Satellite TV System Installer satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

  • Page 6: Chapter 1 - Introduction

    About this Receiver Remote Control To gain a better understanding of your DISH Network satellite receiver, look at the picture above. This receiver is a two-tuner satellite receiver that allows you to watch different programs in two locations: •...

  • Page 7: Overview

    Chapter 1 Introduction Two remote controls come with your receiver: • • Overview Before you use your satellite receiver have it installed by a professional technician. For a professional installation, please call the Customer Service Center at 1-800-333-DISH (3474). If you install the system yourself, use the instructions in Chapter 2.

  • Page 8: Fixed Images

    Whenever the receiver’s outputs are turned off using the remote control or front panel POWER buttons, you will see the DISH Network logo moving around on your TV screen. This feature is included with your receiver to assure you that the connections between your receiver and TV(s) is not lost.

  • Page 9: Getting Started

    7. Wait a few minutes and the channels you purchased will turn from red to white, and can now be viewed. Page 4 : If you see the DISH Network logo displayed on screen. Important System Information Important System Information...

  • Page 10: Quick Tour Of Basic Features

    Step 2: Finding Programs To Watch 1. Press the GUIDE button. 2. When the Program Guide DOWN ARROW to view information on other channels. The channels for the programming you ordered should be shown in white and are available for viewing.
  • Page 11 Chapter 1 Introduction 5. Select 6. Press the VIEW TV button to go back to watch a program. 7. Press the INFO button to see information about the program. 8. Press the CANCEL button to go back to watch the program. 9.

  • Page 12: Quick Tour Of The Menus

    10. Press the UP or DOWN ARROW button to change the channel information you see at the bottom of the TV screen. 11. Press the RIGHT ARROW button to highlight the program coming on next at the bottom. Press the LEFT ARROW button to go back to the program on now.
  • Page 13 5. Press the MENU button to go back to the 6. Press the 3 button to select the provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more.
  • Page 14 7. Press the 0 button to go back to the 8. Press the 4 button to select the order channels, check the news and weather, and even play games. 9. Press the 0 button to go back to the 10. Press the 5 button to select the .
  • Page 15 Chapter 1 Introduction 11. Press MENU to go back to the 12. Press the 6 button to select the Main Menu want. 13. Press MENU to go back to the 14. Press the 7 button to select the Menu to trigger automatic channel changes, reminders, or VCR recordings.

  • Page 16: About Satellite Television

    15. Press MENU to go back to the 16. Press the 8 button to open the allows you to set up lists of your favorite channels to make finding what you want to watch more convenient. 17. Press MENU to go back to the 18.

  • Page 17: Solar Interference

    This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers. During this period, you will not be able to see programs on DISH Network. Once the sun has moved from behind the satellite, the programs will reappear.

  • Page 18: Chapter 2 - Receiver Description And Installation

    When the blue TV2 indicator is on, the receiver is providing programming to the remote TVs through the TV2 output connections. : If you see the DISH Network logo displayed on your TV screen, Note press the SELECT or blank POWER button on the remote control to view satellite TV programming.

  • Page 19: Receiver Back Panel

    Chapter 2 Receiver Description and Installation Receiver Back Panel Tip: The six coaxial connections on the back of your receiver are color coded to make the connectors easy to The receiver connections on the back panel are placed in three groups: identify.

  • Page 20: S-Video Out

    S-Video Out connection provides the highest quality video IDEO available to your nearby TV (if your TV has this connection). Use an S-Video cable to make the connection. If you use this back panel output for video between your receiver and nearby TV, you must still connect the audio using the (RCA) A UDIO...

  • Page 21: Remote Controls

    Chapter 2 Receiver Description and Installation RCA Out picture quality and stereo sound to your TV (if your TV has these connections). These outputs can be used to provide TV2 menus and programming to a wireless audio/video transmitter or to a second input on a nearby TV. Use an RCA- type cable assembly to make the connection.
  • Page 22 Types of Remote Controls uses infrared (IR) Remote Control 1 light signals to control menus for the nearby TV and other devices that the remote is programmed to control. IR signals travel only short distances (40 feet or less), and cannot go through walls or other solid objects.

  • Page 23: Low Battery Warning

    Chapter 2 Receiver Description and Installation Batteries The remote controls come with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or carbon zinc, and don’t mix batteries of different kinds.

  • Page 24: Connecting The Receiver To A Nearby Tv

    : If your UHF Pro Remote Control 2 isn’t working Attention very well from far away, you may be experiencing interference from objects near your receiver. To improve your remote control’s range, try any or all of the following: • Place the receiver higher than all of the other equipment in your entertainment center.

  • Page 25: Confirm Remote Control 1 Operation

    Chapter 2 Receiver Description and Installation 5. Turn on the nearby TV. 6. Tune the TV to channel 3. 7. You should see the 8. If you do not see the correct screen, tune the TV to channel 4. Note provides to your TV, see Changing the TV1 and TV2 Output Channels on page 26.

  • Page 26: Connecting The Receiver To The Tv(S) In Another Room(S)

    TV. Due to the difficulty of this installation, you should consider having this professionally installed. Call DISH Network at 1-800-333-DISH (3474).

  • Page 27: Receiver Description/Installation

    Chapter 2 Receiver Description and Installation 1. Connect Tip: Using cable using a coaxial cable. labels makes it Note easy to tell which will need to run coaxial cable to each TV in other rooms. If this is cables connect to too difficult, you may want to contact a professional to do this the receiver ports.
  • Page 28 9. If your TV is in off-air mode for the channels you picked in step 7, write “Air” in the blank provided in the margin. If your TV is in cable mode for the channels you picked in step 8, write “Cable” in the blank provided in the margin.
  • Page 29 Chapter 2 Receiver Description and Installation 19. You may need to change the cable connection on the splitter that sends the TV signal throughout your house. The change that needs to be made is move the cable coming from the receiver output of the splitter to the input of the splitter using the instructions below.

  • Page 30: Programming The Recover Button

    25. Make sure you have a good picture on your remote TV(s). 26. If desired to remind you of which TV channel your satellite programming is on, write the channel number you wrote in step 8 on a blank channel sticker and place it on or near your remote TV(s). Confirming Remote Control 2 Operation After the remote TV(s) have been connected to the home cabling using the proceeding steps, do the following to make sure...

  • Page 31: Removing The Recover Button Channel Programming

    Chapter 2 Receiver Description and Installation Removing the Recover Button Channel Programming The following instructions describe how to reset the RECOVER button to the way it was delivered to you from the factory. 1. Press and hold the TV mode button until all the other mode buttons light up, and then let go of the button.

  • Page 32: Connecting The Receiver To The Phone Line

    : If you have a Digital Subscriber Line (DSL), you may have to install Note a DSL filter between the receiver’s back panel PHONE JACK and the telephone wall jack to successfully connect with the DISH Network. You can obtain a filter from your DSL provider. Phone Line Connection Run a telephone cable with a standard RJ-11 connector from the receiver’s...

  • Page 33: Connecting The Receiver To A Dish Antenna System

    Chapter 2 Receiver Description and Installation 2. Select the list. 3. Select either the Line Prefix Note installations. For most residential installations, all you need to do is set the telephone system type. The default setting of correct dialing. If this is the case, select the above setting, and stop here.
  • Page 34 Satellite Connections 1. Connect two RG-6 coaxial cables between the ports on the receiver’s back panel to two available ports ATELLITE on either your switch or your LNBF in your existing system. See the wiring diagrams in Chapter 4 for appropriate receiver connections in your system.
  • Page 35 Chapter 2 Receiver Description and Installation 6. Make sure that the information on the identifies your system correctly and shows all transponders for all satellites in your system. Your screen may look different from the example above depending on the dish antenna system you are using. 7.

  • Page 36: Optional - Connecting Vcrs To The System

    Optional - Connecting VCRs to the System The diagram below provide example of how to connect VCRs to your satellite TV system. Your installation may be different. Connecting a VCR to the Nearby TV 1. Connect a coaxial cable from the the nearby VCR’s tuner port.

  • Page 37: Optional - Connecting To An Off-Air Antenna Or Cable

    FCC requires that your install appropriate equipment between the off-air antenna/cable and the satellite TV receiver to prevent you from accidentally retransmitting DISH Network programming (see FCC Compliance in the Appendix). TV distribution equipment devices include coax panels, amplifiers or super home nodes, and are available through many companies.

  • Page 38: Attach A Uhf Attenuator

    screen shows the System Info Write down this address: 3. Press and hold the SAT button on Remote Control 2 for about three seconds, until all of the mode buttons light up, and then let go of the SAT button. 4.

  • Page 39: Setting Up Tv1 To Operate In Uhf Pro

    Chapter 2 Receiver Description and Installation 3. Put the UHF antenna onto the attenuator. Setting Up TV1 to Operate in UHF Pro You can set your receiver to operate your TV1 using another UHF Pro remote control (sold separately) by completing the following instructions: 1.

  • Page 40: Setting Up Tv1 To Operate In Ir

    c. Press the POUND (#) button. If you entered the address correctly, the SAT mode button will flash three times. d. Press the RECORD button. e. Make sure the System Information shows Remote Address matches the number you entered in step b. Setting Up TV1 to Operate in IR The following instructions describe how to set up TV1 to operate in IR only.
  • Page 41 Chapter 2 Receiver Description and Installation Notes Page 36...

  • Page 42: Chapter 3 - Using The System

    Chapter 3 Using the System Using the Remote Controls The following section describes how to use the remote controls with your satellite receiver. The remote control must be in SAT mode for the buttons to control the satellite receiver. You can also use the remote to control your VCR and other devices.

  • Page 43: Arrow Buttons

    Chapter 3 Using the System Mute Button Press the MUTE button to turn off the TV sound. Press it again to restore the TV sound. : You must program the remote to control your TV for the MUTE Note button to work as described. See page 72 for instructions. Press the minus (-) side of the VOLUME button to lower the TV volume.
  • Page 44 Select Button Press the SELECT button to select the option you highlight in a menu. Recall Button Press the RECALL button to go back to the last satellite receiver channel you were watching. Press it again to switch between the last two satellite receiver channels you were watching.
  • Page 45 Chapter 3 Using the System When watching a program or with the buttons to enter a channel number to change to that channel. • When the Program Guide is open, you can skip ahead and then back a number of hours. Just enter the number you want to skip ahead (or back), and then press the RIGHT (or LEFT) ARROW button.

  • Page 46: Recover Button

    Pound Button Press the POUND button to display the button in several procedures in this User’s Guide. Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver.

  • Page 47: Using The Menus

    Chapter 3 Using the System Using the Menus The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Tip: Remote Control 1 is used to Open and Close Menus...

  • Page 48: Highlighting Menu Options

    • When watching a program, open the • Display the Browse Banner • To close a menu and return to watching a program, press either the VIEW TV or CANCEL button. : If you do not do anything in a menu for several minutes, the Note menu automatically closes.

  • Page 49: Selecting Menu Options

    Chapter 3 Using the System Selecting Menu Options When you select a menu option, that option takes effect right away. You can select a menu option in either of two ways: • • List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select the changes, select the menu.

  • Page 50: Changing Channels

    Program Guide list is active, the Program Guide shows all of the channels available from DISH Network. If the All Sub only the channels in your subscription. When another list is active, the displays only the channels in that list. For more Program Guide information, see Using Favorites Lists on page 49.
  • Page 51 Chapter 3 Using the System Changing the Channel in the Program Guide Tip: When using the Program Guide, do 1. Press GUIDE to open the you want to know who is in the movie you’re about to watch? Press the INFO button to find out.

  • Page 52: Displaying Program Information

    Displaying Program Information The Program Banner provides information about the program Program Banner you are watching. The receiver displays the a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW TV button. The Browse Banner You can use the Browse Banner...

  • Page 53: Using The Browse Banner

    Chapter 3 Using the System Using the Browse Banner Tip: When using the 1. Press the BROWSE (RIGHT ARROW) button to open the Browse Banner, do Browse Banner you want to know when the movie you’re about to watch was made? Press the INFO button to find out.

  • Page 54: Using Favorites Lists

    Ordering Pay Per View Programs 1. Highlight the desired pay per view program in the press the SELECT button. A message like the following displays: 2. To buy the pay per view program, select the The receiver displays a confirmation menu. : Once you confirm an order for a pay per view program, you Note cannot cancel the order and you will be billed for it.
  • Page 55 Chapter 3 Using the System Creating or Changing a Favorites List You can create, add channels to, and remove channels from a 1. Press the MENU-8 to open 2. Select the Note 3. Select 4. In the Favorites List 5. Press SELECT to add the highlighted channel to the dot appears next to the channel.

  • Page 56: Naming A Favorites List

    Naming a Favorites List 1. Press MENU-8 to open 2. Select the Favorites List 3. Select the option. Edit Name : You cannot change the name of the Note 4. Enter the list’s name by doing one of the following: •...

  • Page 57: Using Timers

    Chapter 3 Using the System Using Timers Event timers let you set up the receiver to tune in future programs and/or record them on a VCR (TV1 only). An “event” is a program, sports event, pay per view movie, or anything else on satellite TV. Event Timer Types Remember: Most TV programs and films...

  • Page 58: Setting Up An Automatic Event Timer

    • Select the timer. • Select the Stop Timer : This stops only this instance of a Note timer. The timer will operate the next time it is Weekly scheduled. To stop all operations of such a timer, you must delete the timer.

  • Page 59: Setting Up A Manual Event Timer

    Chapter 3 Using the System Setting Up a Manual Event Timer 1. Press the MENU button. 2. Select the 3. Select the Event Timer 4. Select a Note 5. Select a 6. Select a channel by doing one of the following: •...
  • Page 60 When the screen displays, resolve the conflict by doing the Timer Conflict following: 1. Select one of the timers. The displays. 2. When the Timer Conflict Resolution following choices: Removes the timer completely. • Delete This Timer - You can edit the timer to resolve the conflict. •...

  • Page 61: Maximum Number Of Event Timers

    Chapter 3 Using the System Maximum Number of Event Timers You can create a limited number of event timers. If you try to create more, the receiver displays a menu giving you the option to delete an existing timer. If you do not delete an existing timer, you will not be able to create any new ones.
  • Page 62 Deleting an Event Timer 1. Press the MENU button. 2. Select the option. The receiver displays the Timers 3. Select an event timer(s) that you want to delete. A check mark appears in the box next to the event timer(s). 4.
  • Page 63 Chapter 3 Using the System : VCR setup is only available through TV1 menus. Note To set up TV1 to control a VCR, use Remote Control 1 at the nearby TV and do the following: 1. Press the MENU button. 2.

  • Page 64: Using Themes And Search

    Setting Up a VCR for VCR Timers After you have properly set up the receiver to control the VCR during VCR timers, complete the following to set up the VCR to operate when you set a VCR timer. 1. Turn the VCR on. Make sure you keep the VCR on because the receiver cannot turn the VCR on for you.
  • Page 65 Chapter 3 Using the System Note receiver will open the on page 52 for more information. Search 1. Open the • • • 2. The 3. You can search for events two ways: • • Tip: Use Search History instead of 4.
  • Page 66 5. Select Search 6. When the receiver displays the options: • Use the UP and DOWN ARROW buttons to scroll through the results. Use the PAGE UP and PAGE DOWN buttons to scroll a page at a • time. • Select Page Up Page Down...

  • Page 67: Using Locks

    Chapter 3 Using the System 3. At the • • • • Using Locks : Locks for programming on the TV1 outputs for the nearby TV are set Note using the TV1 menus. Locks for programming on the TV2 outputs to remote TVs are set using the TV2 menus.

  • Page 68: Locking And Unlocking The Receiver

    Locking and Unlocking the Receiver You must lock the receiver for any receiver lock the receiver, you must first create a password. If you forget your password, you will need to speak with a Customer Service Representative. If you have a Personal Identification Number (PIN), you will need to give it to the Customer Service Representative.

  • Page 69: Creating Or Changing Channel Locks

    Chapter 3 Using the System Creating or Changing Rating (Content) Code Locks 1. Press the MENU button. 2. Select the 3. If the receiver is locked, enter the password using the number pad buttons. The receiver continues to display stars (*) as you enter the digits of the password.
  • Page 70 4. Select the Channel Locks 5. Highlight the channel that you want to lock. If necessary, press the UP or DOWN ARROW button to see the channel. You can also enter each channel number using the NUMBER PAD buttons. 6. Press the SELECT button to lock or unlock the highlighted channel. If the box next to the channel has a mark, the channel is locked.
  • Page 71 Chapter 3 Using the System 5. Select the 6. To activate the front panel lock, you must lock the receiver by selecting Lock System Locking and Unlocking Pay Per View Channels This locks all pay per view channels. You also can lock one or more pay per view channels by using channel locks or rating locks.

  • Page 72: Hiding And Showing Adult Channels

    Hiding and Showing Adult Channels When you hide adult channels, you keep the and the from displaying adult channels. It also keeps Browse Banner anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons. 1.
  • Page 73 Chapter 3 Using the System 5. Enter the current password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the option. Press the SELECT button. 6. Enter the new password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the option.

  • Page 74: Personal Identification Number

    Personal Identification Number You can set up a Personal Identification Number (PIN) for call-in requests only. Anyone calling the Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service Center at any time to set up a PIN. If you forget your PIN, you will need to speak with a Customer Service Representative.

  • Page 75: Resetting To Factory Default Settings

    Chapter 3 Using the System Turning Caller ID On and Off 1. Press MENU on the remote control. 2. Select 3. Select 4. Select 5. Select 6. Select Resetting to Factory Default Settings : Resetting the receiver to factory default settings discards all Note except the Lists...

  • Page 76: Changing Program Languages

    3. Select the Factory Defaults message, confirm that you want to reset the receiver Warning to factory default settings. Changing Program Languages You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, show at the start whether an alternate language is available.

  • Page 77: Control Other Devices With The Remote Controls

    Chapter 3 Using the System Control Other Devices with the Remote Controls Tip: Remote Control 1 is used to This section describes how to use Remote Control 1 or Remote Control 2 to control TV1 menus control with a TV, a VCR, or other devices. For information on how to use on the nearby TV.
  • Page 78 Set Up the Remote Control 1. Turn the device on. 2. Find the brand name of the device in the tables starting on page 113. 3. Press and hold the mode button until all the other mode buttons light up, and then let go of the button.

  • Page 79: Scan For Device Codes

    Chapter 3 Using the System 9. Turn the device back on and try some other appropriate buttons to make sure they work. If the code works for other buttons, stop here. 10. If the code doesn’t work, redo steps 3 through 9 with another device code from the tables.

  • Page 80: Check The Device Codes

    7. Press the POUND (#) button. 8. Turn the device back on and try some other appropriate buttons to make sure they work. 9. Repeat this procedure until you’ve tried all the codes. Check the Device Codes You can find out what device code you’ve set for each remote control mode. 1.

  • Page 81: Remote Control Buttons

    Chapter 3 Using the System Remote Control Buttons Control the Receiver When you get the remote it’s already set up to control the receiver. However, you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons.
  • Page 82 Up and Down Arrow Buttons Use the UP and DOWN ARROW buttons to change channels on the TV. : These buttons do not change the channels on the TV if the remote Note control is in limited mode. Select Button The SELECT button works as the ENTER button for a TV.
  • Page 83 Chapter 3 Using the System Control a VCR (or a Second VCR or a DVD Player) Only the buttons described here control a VCR or DVD player. Some of the buttons described here may not control your VCR or DVD player. See the user’s manual that came with your VCR or DVD player for information about the features.
  • Page 84 VCR Buttons • Press the LEFT ARROW button to rewind a videotape or DVD. • Press the DOWN ARROW button to pause a videotape or DVD. Press this button or the PLAY button to go back to playing the tape or DVD. Press the RIGHT ARROW button to fast forward a •...

  • Page 85: Control A Tuner Or Amplifier

    Chapter 3 Using the System Control a Tuner or Amplifier Only the buttons described here control a tuner or amplifier. Some of the buttons described here may not control your tuner or amplifier. Please see the user’s manual that came with your tuner or amplifier for more information.

  • Page 86: Other Remote Control Features

    Other Remote Control Features Switch Between TV and AUX Device Volume Control When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume.

  • Page 87: Testing The System

    Chapter 3 Using the System 5. Press the POUND (#) button. The TV mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The TV’s volume changes and the TV mode button lights instead of the AUX mode button.

  • Page 88: System Updates

    • If the telephone line is not connected properly, the receiver displays a failure message. In this case, check the telephone connection and then repeat the test. : If you have the receiver connected to a DSL (Digital Subscriber Note Line) phone line, it may cause this test to fail.
  • Page 89 Chapter 3 Using the System 11. When you are finished making changes, select Note time the system updates the select Page 84 : If you do not want to save your changes or if you want to reset the Program Guide Done to close the screen.

  • Page 90: Chapter 4 - Dish Antenna Installation

    Chapter 4 Dish Antenna Installation These instructions guide you through the installation of a satellite system which includes your receiver (included with this manual), and a DISH Pro DISH 500 antenna system that can be identified by the DISH Pro logo shown below. Installing a DISH 500 Antenna The first step in installing your dish antenna is to assemble the satellite dish, mount it, and point it in the general direction of a satellite.
  • Page 91 Chapter 4 Dish Antenna Installation 6. The menu displays the azimuth, elevation, and skew angles. Write down these numbers in the blanks provided in the margin. Azimuth: Elevation: Mounting the Dish Skew: 1. Using the azimuth and elevation angles, find a location for the satellite dish which can be pointed towards the satellites located at these angles.
  • Page 92 4. Assemble the satellite dish as shown below, except do not attach the Y- bracket or LNBF at this time. 5. Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on page 86.
  • Page 93 950 to 2150 MHz. Some cables may say "Swept tested for 2150 MHz." If you have any doubt about this, ask your DISH Network retailer, examine the cable’s outer jacket, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950- 2150 MHz.
  • Page 94 15. When the check switch procedure finishes, you will see an screen similar to the one below. The information for Summary Input 1 Satellite Input 2 • Satellite - twice. Conn • twice. This is OK and does not indicate a problem Transponder with the receiver.
  • Page 95 Chapter 4 Dish Antenna Installation : If you cannot find the signal, turn the dish back to the first azimuth angle. Note Then, loosen both elevation bolts just enough so you can tilt the dish. Tilt the dish elevation up by two degrees, and then tighten both bolts. Now, turn the dish back and forth again.

  • Page 96: Installing A Multiple Dish Dish Pro System

    If you do not have good signal strength with 110, go back to step 18, and fine-tune the dish but with 110 selected instead of 119. While the signals will not be equal, you should be able to fine-tune the dish until you have the strongest possible signal from both satellites.
  • Page 97 Chapter 4 Dish Antenna Installation 2. Select the satellite your dish will be pointed toward. 3. Select 4. Use the number buttons on the remote to enter your ZIP code to get the Azimuth: necessary azimuth and elevation. Write these numbers down in the spaces Elevation: provided in the margin.
  • Page 98 12. Connect two RG-6 cables between both ports on your DISH Pro Twin LNBF and your switch(es) using the switch instructions and the DISH Pro Wiring Diagrams that start on page 94. 13. Select Check Switch from the Point Dish menu. When the Check Switch menu opens, select Retest.

  • Page 99: Dish Pro Wiring Diagrams

    Chapter 4 Dish Antenna Installation DISH Pro Wiring Diagrams DISH 500, One DISH Pro Twin LNBF When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below. Page 94 This diagram leaves out grounding to be clear.
  • Page 100 DISH 500, One DISH Pro Quad LNBF This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. Note: Each cable carries both the 119 and 110 signals after you use each receiver to check the setup.
  • Page 101 Chapter 4 Dish Antenna Installation DISH 500 with a DISH Pro Twin LNBF, One DISH 300 with a DISH Pro LNBF, DP34 Switch When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below. Page 96 This diagram leaves out grounding to be clear.
  • Page 102 DISH 500, DISH 300, One DISH Pro Twin LNBF, One DISH Pro Dual LNBF, Two DISH Pro 21 Switches This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
  • Page 103 Chapter 4 Dish Antenna Installation Two DISH 300s, Two DISH Pro Dual LNBFs, Two DISH Pro 21 Switches When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below. Page 98 This diagram leaves out grounding to be clear.

  • Page 104: Running Coaxial Cable

    Running Coaxial Cable 1. Using the shortest path possible, run the coaxial cable(s) from the ground block or switch to the satellite receiver(s). Do not kink or pinch any cable. Cables should be bent only in gentle curves. Do not use a longer cable between the satellite dish and the receiver than is specified in the DISH Pro or Legacy system installation instructions.
  • Page 105 Chapter 4 Dish Antenna Installation Notes Page 100...

  • Page 106: Chapter 5 - Reference

    Chapter 5 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.

  • Page 107: On-Screen Messages

    • Install a DSL filter between the receiver and the telephone wall jack. You can obtain the filter from your DSL provider. • Remember that the program providers specify which programs are “blacked out” for which viewers, not DISH Network™.
  • Page 108 Message Number Possible Reason • You may have tried to tune to a program on a channel which you 013, 014 have not bought. • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
  • Page 109 Chapter 5 Reference Message Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. •...

  • Page 110: Using The Remote Control

    What’s Happening When you run Check Switch, you see "Twin" identified as the Device/LNBF but you only have signal confirmed from one satellite. When you run Check Switch, you see "Twin" identified as a Device or LNBF, but only odd transponders are detected. Getting receiver messages that signal is lost or being acquired * Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0...

  • Page 111: Hearing A Program

    Chapter 5 Reference What Is Happening You use a pyramid type IR extender (not a “mouse tail”), and it does not seem to work. Your UHF Pro remote control does not work well from far away. Hearing A Program What Is Possible Reason Happening The receiver front panel...
  • Page 112 Using the Menus What Is Possible Reason Happening You were using a menu, • The receiver has a time-out and it suddenly closed. feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver.

  • Page 113: Watching A Program

    Chapter 5 Reference Watching A Program What Is Possible Reason Happening The receiver front panel • The TV set may not be working TV1 and TV2 lights are properly. on, but the TV image: • If the TV and the receiver are is black (no picture), working properly, there may be is frozen,...

  • Page 114: Appendix

    Using the Program Guide or the Browse Banner What Is Possible Reason Happening In the Program Guide, • Red means that you have not some channels have a red bought the program. You must background. buy a channel before you can tune the receiver to it.

  • Page 115: Buying A Pay Per View Program

    Chapter 5 Reference Using Favorites Lists What Is Possible Reason Happening You press the remote • If you have not added channels to Guide button while the any custom Favorite List, you Program Guide is will be able to apply only the All Chan list or the All Sub list.

  • Page 116: Using Event Timers

    The receiver cannot connect • Maybe the receiver is connected to to DISH Network. a DSL (Digital Subscriber Line) phone line. You pick up the telephone to • The receiver was calling the...
  • Page 117 Chapter 5 Reference What Is Happening Possible Reason You set up an event timer, • The program time may have but the timer does not changed so that the event timer operate at all. overlapped another event timer. The program time may have changed by more than twenty-four hours.

  • Page 118: Device Codes

    663, 664, 665, 670, 672, 674, 684, 698, 719, 727 Daytron 526, 627, 652, 654, 658, 665, 670, 672 Dimensia 645, 650 DISH Network Dixi 566, 620 Dumont 501, 627, 652 Echostar Electrohome 526, 573, 651, 652, 654, 656, 659, 660,...
  • Page 119 Chapter 5 Reference Codes Memorex 590, 627, 653, 654, 659, 675, 678, 720 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 728 Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 Montgomery Ward...
  • Page 120 CODES Citizen 534, 591, 592, 594, 675, 676, 677, 684 Colortyme 592, Craig 591, 658, 675, 676, 681, 685, 687, 688 Curtis Mathes 554, 592, 594, 605, 607, 675, 677, 678, 679, 683, 684 Daewoo 506, 534, 546, 547, 559, 588, 684 Daytron Denon Dimensia...
  • Page 121 Chapter 5 Reference TV/VCR Combo Programming for : Program combination devices the remote control in TV mode and then in VCR mode. TV/VCR Codes Broksonic Goldstar Panasonic Quasar Zenith DVD Player Codes Programming in AUX mode Press 1 before entering the DVD code.

  • Page 122: Tv/Dvd Combo Codes

    Chapter 5 Reference Tuner/Amplifier Codes Technics 643, 644, 652, 742, Toshiba Yamaha 663, 730, 731, 732, 733, 745, 747 DVD/VCR Combo DVD/VCR Codes Go Video 692,693 Samsung 667,691 TV/DVD Combo Codes Programming for : Program combination devices the remote control in TV mode and then in VCR (or AUX - press 1 before entering the DVD code) mode.
  • Page 123 Chapter 5 Reference Notes Page 118...

  • Page 124: Limited Warranty

    Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
  • Page 125 Appendix Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.

  • Page 126: Residential Customer Agreement

    Thank you for choosing DISH Network for your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email address 1-800-333-DISH (3474) feedback@echostar.com...
  • Page 127 If we later determine that you did, we may terminate your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network Page 122...
  • Page 128 DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies.
  • Page 129 All payments for Services must be made directly by you to us. DISH Network shall have no obligation to provide Services for which payment is made by you to a third party.
  • Page 130 B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network. If you report to the Customer Service Center that your Smart Card was lost, damaged, defective or stolen we will replace it, as long as there is no evidence of unauthorized tampering or modification.
  • Page 131 B. You shall notify us promptly of any defect in, damage to, or accident involving the equipment. All maintenance and repair of the equipment shall be performed by us or our designees. DISH Network may charge you for any repairs that are necessitated by any damage to, or misuse of, the Equipment.

  • Page 132: Staying Legal

    DISH Network may, however, change the terms and conditions of this Agreement in the future and will notify you if that occurs.

  • Page 133: Radio Interference

    Appendix Radio Interference This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.this device may not cause harmful interference, and 2.this device must accept any interference received, including interference that may cause undesired operation.

  • Page 134: Index

    Index Alternate Audio 71 Attach a UHF Attenuator 33 Attenuator 15 Back Panel CH 21–69 Out 15 Channel 3–4 14 Other Connections 16 RCA Out 14 Remote Antenna 16 Satellite In 16 S-Video Out 15 Telephone Jack 16 TV 1 Connections 14 TV Antenna/Cable In 15 TV1 Connections 14 TV2 Connections 15...
  • Page 135 Index Telephone Communication 127 Front Panel Arrow Buttons 13 IR Sensor and IR Blaster 13 Locking and Unlocking 65 Power Button 13 Smart Card Door 13 TV1 and TV2 Indicators 13 Getting Started Finding Programs To Watch 5 Ordering Your Programming 4 Hiding and Showing Adult Channels 67 Highlighting a Choice in a Menu List 44 Highlighting Menu Options 43...
  • Page 136 Other Features 81 Switch Between TV and Device Volume Control 81 Using the Remote Control 105 Remote Control 1 20 Remote Control 2 2 Remote Control Buttons 76 Control a Tuner or Amplifier 80 Remote Controls 16 Attach a UHF Attenuator 33 Batteries 18 Buttons 76 Check the Address 33...
  • Page 137 Index Using the Remote Control 105 Using the Remote Controls 37 Using Themes and Search 52 Using Timers Automatic Timer 53 Deleting 57 Editing 56 Frequency 52 Manual Timer 54 Maximum Number 56 Overlapping 54 Receiver Off 57 Reviewing 56 Special Considerations 57 Types 52 VCR Control (TV1 Menu Only) 57...
  • Page 138 Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 4). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number:...

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