Hapter; Troubleshooting Guidelines; Display Panel Does Not Work; Keypad Does Not Respond - VeriFone PINpad 1000SE Installation Manual

Troubleshooting Guidelines

NOTE
Display Panel
Does Not Work
Keypad Does
Not Respond
This chapter lists typical malfunctions that may occur while operating a
PINpad 1000 and the appropriate corrective action. If the problem persists –
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even after performing the outlined guidelines, or if the problem is not described,
contact your local VeriFone representative for assistance.
The PINpad 1000 uses a tamper-evident case and contains no user-
SE
serviceable parts. Do not, under any circumstance, attempt to disassemble the
unit. Perform only those adjustments or repairs specified in this guide. For all other
services, contact your local VeriFone service provider. Service conducted by
parties other than authorized VeriFone representatives may void any warranty.
1
Check all the cable connections.
2
Check the controller's AC outlet to be sure the outlet is supplying sufficient
power, substitute the controller's power pack with another power pack.
3
The controller's application program might not be loaded correctly. Download
the application program and try again.
4
Run the display reliability test (option 5), as described in Chapter 12 in the
PINpad 1000 Reference and Programmers Manual (VPN - 26803).
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5
If the problem persists, contact your local VeriFone representative.
1
Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to
2
Run the keypad reliability test (option 4), as described in Chapter 12 in the
PINpad 1000 Reference and Programmers Manual (VPN - 26803).
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3
If the problem persists, contact your local VeriFone representative.
Display Panel Does Not
C

HAPTER

Work.
PIN 1000 I
PAD SE NSTALLATION
5
25
G
UIDE