Water Care Troubleshooting Guide; Cloudy Water; Chemical Odor; Musty Odor - Marquis e-serie Owner's Manual

Water Care trouBleShootInG GuIde

note: If you request a service call and no problem is found with the spa or
the problem is not covered by warranty (i.e. chemical damage), you will be
charged at the regular service rate.
p: problem
S: Solution

Cloudy Water

p: Inadequate filtration or dirty filter.
S: Ensure that the filter is securely installed. Clean or replace filter.
Increase the length of clean up and/or filter cycles.
p: Water is not balanced.
S: Test water and adjust pH, alkalinity, and sanitizer as needed. Shock to
oxidize and destroy organics in the water.
p: Unfiltered particles or chemically saturated.
S: Use Water Clarifier to combine particles.
p: High total dissolved solids
S: Drain, clean, and refill the spa.

Chemical odor

p: Too many chloramines/bromamines in the water.
S: Treat water with Spa Shock, then adjust sanitizer level as necessary.
p: Dull looking water, difficult to manage. High total dissolved solids (TDS)
may be the cause.
S: Drain, clean and refill with fresh water.

musty odor

p: Not enough sanitizer in water – bacteria or algae in water.
S: Add sanitizer as necessary and shock. Readjust sanitizer level if neces-
sary.
yellow Water
p: Low pH and/or low alkalinity.
S: Test and adjust pH with pH and Alkalinity Increase. Adjust alkalinity if
necessary.
foaming
p: High concentration of body oils, lotions or soaps, as well as excessive
organics.
S: Use Spa Defoamer and adjust pH and sanitizer as needed.
Scum line in Spa
p: Body oils and dirt.
S: Use Glove Sponge to clean the spa. Test and adjust the sanitizer and
pH if necessary. Increase the clean up cycle.
SPA CARE & E njoy MEnt GUIDE
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