Os Upgrade Troubleshooting - Symbol MK2200 MicroKiosk Product Reference Manual

Troubleshooting (Continued)
Table H-1
Problem
Flash file system is corrupt
Copying large amount of files
from PC card to the application
folder fails with error "Access is
denied"
When using SaveConfig to
save settings and cycling
power before the Save
Complete message appears,
the device does not boot
properly.
Similarly, when using ActiveX
or C API to save configurations,
the device does not boot
properly.
If problems still occur, see
service help.

OS Upgrade Troubleshooting

Monitor Upgrade Troubleshooting on page
•
Partition Table Upgrade Troubleshooting on page H-6
•
Command File Upgrade Troubleshooting on page H-6
•
If OS upgrading repeatedly fails when using a PC card, use the Fat-16 system to format the
NOTE
PC card before saving the upgrade files.
OS Upgrade Troubleshooting
Table H-2
Problem
Monitor Upgrade Troubleshooting
Downloading Message, error
screen
MK2200 does not boot after
performing a monitor update
Possible Causes
Reset or power loss
during write to file
system.
Archive bit of the
folder properties set.
Corrupt mkconfig.reg
file.
MK2200 Version Information on page H-6
H-5.
Possible Causes
Monitor upgrade
error.
Monitor upgrade
failure.
Appendix H: Troubleshooting H - 5
Possible Solutions
Format file system partition using
> Settings > Control Panel > Storage
, and re-install partition data.
Manager
Clear the archive bit of folder
properties.
Use ActiveSync to delete the existing
mkconfig.reg file or use Monitor to
repartition the Application partition.
for system information before calling for
Possible Solutions
Remove power from the MK2200, and
restore power to reboot the MK2200.
Hold the A button during the reboot.
The IPL main menu displays. Repeat
the monitor upgrade procedure.
Failures during the monitor upgrade
often render the MK2200 inoperable. If
the MK2200 does not boot after
performing a monitor update, contact
Symbol Support.
Start