Troubleshooting - Symbol PDT8138 Quick Reference Manual

• The touch-sensitive screen of your PDT 8138 contains glass. Do not drop your PDT
8138 or subject it to strong impact.
• Protect your PDT 8138 from temperature extremes. Do not leave it on the dashboard of
a car on a hot day, and keep it away from heat sources.
• Do not store or use your PDT 8138 in any location that is extremely dusty, damp or wet.
• If the surface of the PDT 8138 screen becomes soiled, clean it with a soft cloth
moistened with a diluted window-cleaning solution.

Troubleshooting

Problem
PDT8138 does
not turn on
Rechargeable
lithium-ion
battery did not
charge
Cannot see
characters on
display.
Fail to
communicate
with IrDA
printer.
During data
communication,
no data was
transmitted, or
transmitted data
was
imcomplete.
P D T 8 1
Cause
Lithium-ion battery not
charged.
Lithium-ion battery not
installed properly
System crash.
Battery failed
PDT8138 removed from
cradle while battery was
charging.
PDT8138 not powered
on.
Distance from printer is
more than 1 meter (39
inches).
Obstruction interfered
with communication.
Application is not
enabled to run IrDA
printing.
Terminal removed from
cradle or unplugged
from host PC during
communications.
Incorrect cable
configuration.
Communication
software was incorrectly
installed or configured.
0 0 S e r
Charge or replace the lithium-ion battery in the
PDT8138.
Ensure battery is installed properly.
Perform a hard reset. See Resetting Your
PDT8138 on page 22.
Replace battery. If your PDT8138 terminal still
does not operate, try a soft reset, then a hard
reset; see Resetting Your PDT8138 Terminal on
page 22.
Insert PDT8138 in cradle and begin charging.
The lithium-ion battery requires up to 4 hours to
recharge fully.
Press the PWR key.
Bring the terminal closer to the printer and
attempt communications again
Check the path to ensure no objects were in the
way.
Printer support must be included with the
application to run IrDA printing on the terminal.
See your System Administrator.
Replace the terminal in the cradle, or replace the
Synchronization cable, and re-transmit
See your System Administrator.
Perform setup as described in the PDT 8100
Product Reference Guide for Pocket PC 2002.
25
i e s
Solution