Motorola Ojo User Manual page 41

Appendix 4 - Troubleshooting
If this happens... Before calling Technical Support...
During Installation and Power-Up...
Ojo displays a "Failed to Ojo always displays a "Failed to Connect"
Connect" message when you message the very first time you power on
turn on the power. before activating the phone. Call a customer
service representative to activate or re-
activate the phone.
It takes a really long time for It can take up to five minutes. If it takes
Ojo to get to the Home longer than five minutes, re-power the cable
screen. modem and try again.
If the Home screen is still not displayed,
contact Technical Support.
During Call Set-Up (Trying to Make a Call)...
The handset is not working. Press and hold the handset TALK button for
eight seconds.
Check that the handset battery is installed
and charged.
Move closer to Ojo.
Sometimes you don't see a Review "Taking a Caller ID Picture" in your
picture ID of the incoming User Guide. You may not have a Caller ID
caller. Picture for this caller in your Phonebook. Ask
the caller if they have taken their picture ID
photo.
During the Call...
There is no self-image video Check that the camera lens is not covered.
on the video screen.
Check that you are within view of the
camera.
During an incoming call, be sure to press
SELECT to transmit your video self-image.
Increase the lighting in the room.
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Appendix 4 - Troubleshooting
If this happens... Before calling Technical Support...
During Installation and Power-Up...
The self-image video is not Maintain a distance of at least 17 inches
clear. from the camera.
Increase the lighting in the room.
The self-image video is too Increase the lighting in the room.
dark.
There is no incoming video Ask the other party to check that their
(of the other party) on the camera lens is not covered.
video screen.
Cancel the call and try again.
The incoming video image is Tell the other party to increase the lighting
too dark. in the room they are in.
Try adjusting the brightness of your LCD
screen. Review LCD Brightness on page 10
of the User Guide.
The incoming video image Allow a few seconds for the problem to
freezes. correct itself.
Cancel the call and try again.
There is no incoming audio Have the other party confirm that their mute
(you can't hear the other setting is off.
party).
Check the speaker volume setting.
There is an echo. Lower the volume.
The surface may be too hard. Put a
placemat or mouse pad under Ojo.
The acoustics of the room may not be ideal.
Move Ojo to another location with better
acoustics.
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