Motorola Ojo User Manual page 40

Appendix 4 - Troubleshooting
If this happens... Before calling Technical Support...
During Installation and Power-Up...
Ojo informs you of network Press
problems and displays screen. You may need to enter a Static IP
"Network Problems. Please address for your network set up. Please
Consult User Manual." refer to Appendix 3.
After successfully connecting Place a call to Customer Service to
to the network, Ojo prompts authenticate the unit.
you to "Please Call Customer
This is a routine occurrence the first time
Service" while "Connecting
you set up Ojo.
to Server" is highlighted in
orange."
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to move to the CONNECTION
If, after updating
your IP address,
Ojo again checks
for a network
connection and
fails, place a call to
Customer Service.
Appendix 4 - Troubleshooting
If this happens... Before calling Technical Support...
During Installation and Power-Up...
After successfully connecting Place a call to Customer Service to activate
to the server, Ojo prompts your Ojo.
you to "Please Call Customer
This is a routine occurrence the first time
Service" while "Activating
you set up Ojo.
Phone" is highlighted in
orange.
You've made all the Check that power is connected and the
connections but the Home power source is turned on.
screen does not come up.
Check router settings.
The Home screen displays If your time and date are off by more than a
the wrong time and date. day or two, check router settings.
Otherwise, review Setting the Correct Time
Zone on page 7 of your User Guide . Your
Ojo may be functioning correctly but set for
the wrong time zone.
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