Chevrolet Silverado Owner Manual - 2013 - crc 1st edition - 4/5/12
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
Black plate (1,1)
Customer Information
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
®
OnStar
. . . . . . . . . . . . . . . . . . . . 13-20
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-21
13-1