General Problems - Pace Sky plus User Manual

❖ General problems

Problem
You've forgotten
your PIN.
You can't find your
Sky+ remote control.
Nothing is
happening.
Your Sky+ remote
control isn't working.
Your Sky+ remote
control works with
your TV but not with
your Sky+ set top
box.
Your Sky+ remote
control isn't working
with your TV.
tv, vol and mute
keys don't work with
your TV.
You can't find a
channel you have
previously watched.
On-screen
interference.
Sky+ User's Guide
Possible reason
Your Sky+ set top box
is not plugged into the
mains.
Your Sky+ set top box
is switched off (the
standby light (S) is
red).
The batteries are flat
or something is
between your Sky+
remote control and
your Sky+ set top box.
Someone has pressed
tv on your Sky+
remote control.
Someone has pressed
Sky on your Sky+
remote control.
Your Sky+ remote
control isn't properly
set to operate your TV.
The channel only
broadcasts for part of
the day.
Your TV or video
recorder is not
correctly tuned.
What to do now
Call Sky+ Customer Service. To find the Sky+
Customer Service number, select the Telephone
Numbers option from the Services screen.
Use the buttons on the front of your Sky+ set top
box. You can perform most functions using these
buttons.
Make sure the mains lead is properly plugged in and
your Sky+ set top box is switched on.
Press Sky on your Sky+ remote control.
Make sure you point your Sky+ remote control
directly at your Sky+ set top box, and that nothing
is between it and your Sky+ set top box. The
remote command light should flash on your Sky+
set top box and on your Sky+ remote control each
time you push a remote control key. If neither light
flashes, check the batteries in your Sky+ remote
control.
Press tv then Sky on your Sky+ remote control.
Press tv on your Sky+ remote control.
Refer to Setting your Sky+ remote control to operate
your TV on page 58.
Check the TV Guide listings to see when the channel
is available.
Check that your TV and video recorder are
correctly tuned to your Sky+ set top box. For
further information, refer to your TV and video
recorder instruction books. In some cases your
Sky+ set top box may need re-tuning. Call Sky+
Customer Service for further advice. To find the
Sky+ Customer Service number, select the
Telephone Numbers option from the Services screen.
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