Solving Problems; On-Screen Messages - Pace Sky plus User Manual

Solving problems

❖ On-screen messages

Message
Insert your Sky Viewing
Card
There is a problem
with your Sky Viewing
Card
Insert your new Sky
Viewing Card
This viewing card is
not authorised
There is a problem
with your viewing card
This is the wrong card
for this Sky+ set top
box. Insert the correct
Sky Viewing Card
You cannot purchase
this programme at the
moment
This programme has
already started
The Sky+ Planner is
full. You must delete
an entry before
another programme
can be added.
There is insufficient
credit left on your
viewing card
72
Possible reason
There is no viewing
card in the Sky Viewing
Card slot in your Sky+
set top box.
Your Sky+ set top box
cannot recognise your
viewing card.
You have inserted your
old Sky Viewing Card.
Your Sky Viewing Card
is not authorised.
Your Sky Viewing Card
has developed a
problem.
You have more than
one set top box and
have put the wrong
Sky Viewing Card in this
Sky+ set top box.
You cannot buy this
programme now.
The programme has
already started and
you cannot purchase it
now.
You already have the
maximum number of
programmes in your
Sky+ Planner. You must
delete some.
There is not enough
credit left on your Sky
Viewing Card account
to buy this
programme.
What to do now
Insert your viewing card into the Sky Viewing Card
slot.
Check it is your Sky Viewing Card. Check it is in the
right way up. Check that your card is not damaged.
If the problem continues, call Sky+ Customer
Service. To find the Sky+ Customer Service
number, select the Telephone Numbers option from
the Services screen.
Remove your old Sky Viewing Card and insert your
new Sky Viewing Card.
Call the telephone number shown on your screen
to get your Sky Viewing Card authorised.
Call Sky+ Customer Service. To find the Sky+
Customer Service number, select the Telephone
Numbers option from the Services screen.
Insert the correct Sky Viewing Card for this Sky+ set
top box.
You may be able to buy it later.
Check the listings to find out when it is next on.
Highlight the programmes you want to delete from
your Sky+ Planner and press the Delete (yellow) key.
First check that the telephone lead between your
Sky+ set top box and the socket is properly plugged
in.
If the message persists, call the number shown on
your screen so you can order this programme.
Sky+ User's Guide