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◎
Note that when changing the model or
purchasing an extra cell phone, this service
only covers the most recently purchased au
cell phone.
◎
When an au cell phone is handed over to you or
someone else, the Secure cell phone support
plus membership is also handed over to the
successor of the cell phone.
◎
When you get a new au cell phone by
changing the model or purchasing an extra
cell phone, the 'Secure cell phone support
plus' membership for the old au cell phone is
automatically canceled.
◎
Service contents are subject to change without
notice.
■
au IC-Card
The au IC-Card is lent to you by au. In case
of loss or damage, the card will be replaced
at your expense. When malfunction is
suspected, or in case of theft or loss,
contact an au shop or PiPit.
■
After-sales service
If you are unsure about anything regarding
after-sales service, contact the following
service contact.
Customer Service Center
(for service canceling procedure or
operation in case of loss or theft)
From a land-line phone,
From an au cell phone, 113
Secure cell phone support center (for
loss, theft, damage)
From a land-line phone/
From an au cell phone,
Business hours 9:00
0077 7 113
(toll-free)
without area code
(toll free)
0120-925-919
(toll-free)
－
21:00 (7 days a week)
163
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